SM Nazan Hussain

Project Delivery Manager with 10+ years' implementation and release experience in waterfall & Agile methodologies & overall 20 years in IT & Telecom industry across various technologies. Team Management Managed local and remote Service Desk teams across Australia & Asia. Strategic Leadership and Project Excellence: Demonstrated exceptional leadership in overseeing complex IT projects, successfully delivering initiatives on time and within budget while exceeding client expectations and enhancing overall project outcomes. Domains : ICT infrastructure, software & hardware implementation projects (SaaS, IaaS CCaaS Contact Center software), Call centers, telecommunication, Tradervoice (Trading floor), Network, Data center, Cloud migrations, Digital transformations, Amazon Connect. Project & Service strategist; Managed multimillion-dollar projects aligning business goals with technology solutions to drive process improvements & compliance requirements. Budgeting & Financial Oversight: Managed million-dollar project budgets, ensuring financial accountability, delivering projects within or under budget. Conducted financial analysis and cost control measures, optimizing resource allocation and reducing project expenses by up to 15%. Change Management: Facilitated Change Advisory Board (CAB) meetings, implementing changes to enhance system reliability and minimize disruptions to business operations. Regulatory & Compliance : Delivered projects meeting compliance requirements of central banks such as RBA,MAS, ACSC,GDPR,ISO/IEC 27001,PCI DSS. Collaborated with legal & security teams to assess risks & establish governance mechanisms. Rewards & recognition: Rewarded with two-week holiday & training in London for successful implementation of a large call center project. Awarded with two weeks project certification training in Singapore for delivering a critical project. Most successful team for four quarters with least changes rolled back across Asia. Best engineer in Asia to close 100 incident tickets in one year within SLA. Delivered first 20 implementation projects across Asia within budget and schedule in 2018. Results-driven and collaborative it project manager offering several years' experience in managing assets, mitigating risks and overseeing projects. Creative and focused with the dedication and fortitude to deliver exceptional and efficient work. Bringing an excellent attention to detail, organized nature and dedication to continuous process improvement.

• ITIL v3
• PMP
• Prince2
• Scrum Master Fundamentals
• Professional Scrum Master (PSM-I)
• CCSK (Cloud Certified Security Knowledge)
• AWS Connect
• Solaris (Unix)

Permanent Resident

Enterprise-wide Implementations, System Migrations/Integrations, Data Center management, BCP-DR projects, Cloud & Networking, SDLC, Requirements Analysis, Release Management, Costing & Budgeting, DevOps, Testing/QA/Rollout/Support, Documentation & Lesson Learnt, Cross-Functional Supervision, Onsite & Remote teams, Team Building & Mentoring, Client Relations & presentation, Business & IT Planning, Vendor Management, MSPs

Sydney, NSW

NAB Bank, Bank of America, HSBC, Barclays Bank, Citibank, Optus, Telstra, Singtel, British Telecom, KDDI, AOL America Online, IBM Daksh, Wipro Spectramind, Genpact, Avaya, British Telecom, Nortel, Siemens, Cisco, Juniper, HPE Aruba, IPC Network Services

Title: Project Manager & Service Delivery

• Rewarded with two-week holiday & training in London for successful implementation of a large call center project. Awarded with two weeks project certification training in Singapore for delivering a critical project. Most successful team for four quarters with least changes rolled back across Asia. Best engineer in Asia to close 100 incident tickets in one year within SLA. Delivered first 20 implementation projects across Asia within budget and schedule in 2018