Smriti Chhetri
Regents Park,NSW
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Operation Department
Global Ime Bank Limited
01.2021 - 01.2025
- Provided front-line customer service by handling transactions, addressing inquiries, and assisting clients with account and digital banking services.
- Ensured regulatory compliance (KYC/AML), maintained accurate documentation, and followed internal banking procedures.
- Collaborated with cross-functional teams to resolve customer issues, promote banking products, and support smooth daily operations.
Hotel Room Attendant
Kantipur Hospitality Training Center
2020 - 2021
- Cleaned and sanitised guest rooms, bathrooms, and public areas
- Followed daily checklists and used correct cleaning procedures
- Trained in safe use of chemicals and correct manual handling
- Replaced linen, restocked supplies, and ensured room readiness
Retail Customer Support Specialist
Bhat Bhateni Supermarket
01.2019 - 2020
- Maintained clean and organised checkout and aisles
- Performed routine cleaning tasks including mopping, wiping counters, and sanitising high-touch surfaces in compliance with hygiene protocols
- Handled daily sales transactions and basic inventory records
- Participated in seasonal promotions and restocking
Education
Master in Business Research(MBR) - Management
Melbourne Institute of Technology(MIT)
Masters in Business Administration(MBA) - Accounting, Auditing and Taxation
Pokhara University
BBA - Accounting,auditing And Taxation
Pokhara University
Skills
- Effective Communication Skills
- Customer Handling
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Customer service
- Time management and task efficiency
- Reliable, punctual, and hardworking
LANGUAGES
English
Nepali
Hindi
Timeline
Operation Department
Global Ime Bank Limited
01.2021 - 01.2025
Retail Customer Support Specialist
Bhat Bhateni Supermarket
01.2019 - 2020
Masters in Business Administration(MBA) - Accounting, Auditing and Taxation
Pokhara University
Hotel Room Attendant
Kantipur Hospitality Training Center
2020 - 2021
Master in Business Research(MBR) - Management
Melbourne Institute of Technology(MIT)
BBA - Accounting,auditing And Taxation
Pokhara University
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