Smriti Khadka
Sydney,NSW
Summary
Bachelor of Psychology (Honours) graduate with hands-on research assistant experience, and a strong background in people-focused roles. Skilled in mentoring, conflict resolution, and adapting to diverse individual needs, with experience supporting participants in both academic and workplace settings. Recognized for reliability and interpersonal insight, and motivated to apply psychology knowledge and practical skills to roles that enhance well-being and positive outcomes.
Overview
2
2
years of professional experience
Work History
Research Assistant - EEG Lab
MARCS Institute for Brain, Behaviour & Development
Westmead, NSW
09.2024 - 12.2024
- Supported a cognitive neuroscience study by preparing participants for EEG sessions, including applying conductive gel, and accurately fitting EEG caps for high-quality data collection.
- Recruited, scheduled, and briefed participants, delivering clear explanations of study procedures, and ensuring informed consent.
- Assisted in monitoring participant comfort and compliance during sessions, helping to maintain ethical standards, and reliable recordings.
- Coordinated session logistics with the lead researcher, managing participant flow, and reducing setup delays.
- Gained hands-on experience with psychophysiological research methods, strengthening practical understanding of experimental design and data integrity.
FOH Team Leader/ Crew Trainer
Tgi Fridays
Macquarie Park, NSW
05.2023 - Current
- Consistently maintained customer satisfaction scores above the team average by resolving issues quickly and creating positive dining experiences.
- Trained and onboarded 10+ new staff members, providing constructive feedback and fostering a supportive learning environment, several of whom advanced to leadership positions.
- Recommended training improvements to management, resulting in enhanced onboarding procedures, and reduced early-stage employee turnover.
- Consistently received team shout-outs and management recognition for effectively leading the team during peak busy periods, contributing to faster table turnover, and higher daily revenue.
- Worked collaboratively with the kitchen and bar teams to minimize order delivery times, improving operational efficiency.
Sales Assistant
Seed Heritage
Macquarie Park, NSW
10.2023 - Current
- Progressed from stock assistant to floor sales role due to strong performance, demonstrating adaptability, and reliability in a fast-paced environment.
- Observed and responded to customer needs, providing tailored advice and solutions that improved satisfaction and repeat engagement.
- Contributed to achieving 'Super Sales' recognition by exceeding individual sales targets, positively impacting overall store revenue.
- Collaborated with team members to optimize workflow, enhance efficiency, and maintain high visual merchandising standards.
- Recognized by management for proactive problem-solving, attention to detail, and the ability to support team performance under pressure.
Education
Bachelors of Psychology (Honours)
Western Sydney University
Sydney, NSW10-2024
Skills
- Interpersonal communication
- Conflict resolution
- Mentoring and training
- Problem-solving and adaptability
- Goal-oriented performance
- Team leadership
- Observation and evaluation
- Teamwork and collaboration
Accomplishments
- Dean's Merit List 2021, 2022, 2023, and 2024 (Western Sydney University)
- Awarded Employee of the month on multiple occasions (TGI Fridays)
References
References available upon request.
Timeline
Research Assistant - EEG Lab
MARCS Institute for Brain, Behaviour & Development
09.2024 - 12.2024
Sales Assistant
Seed Heritage
10.2023 - Current
FOH Team Leader/ Crew Trainer
Tgi Fridays
05.2023 - Current
Bachelors of Psychology (Honours)
Western Sydney University