Smriti Shrestha

A Bachelor of Business Information Systems graduate from Australian University, seeking entry-level IT and Business Management opportunities to support career growth and gain skills and experience in the industry. I am on a 485 visa so I have full working rights and am eager to learn from experts and apply highly transferable skills in customer service, stakeholder engagement, and providing solutions to complex technical inquiries and issues, with my four years of professional experience in customer service, and communication skills.

I have upgraded my skills and knowledge in professional development using ACS training courses in Support Ticket Documentation, Customer Support, Application Installation, and Data Entry using Microsoft Office and Excel, I am confident that I am a qualified candidate for the available role. Excited to transition to the IT helpdesk environment to assist with resolving remote IT support requests, handling incoming customer requirements, actioning service requests and accurately maintaining documents, I can resolve remote IT support requests, handling incoming customer requirements, actioning service requests and accurately maintaining documents. A dedicated team player, self-starter, and multitasker who strives to exceed expectations consistently. Quick to learn and master new technologies and excels while working in team and self-directed settings. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.