Summary
Overview
Work History
Education
Skills
Websites
Certification
Attributes
Homelabprojects
Timeline
Generic

Smriti Subedi

Campsie,NSW

Summary

Experienced IT Support Specialist with a strong foundation in IT support, troubleshooting, and customer service. Skilled in resolving technical issues efficiently while maintaining clear communication. Committed to delivering reliable IT solutions and eager to contribute to team success, with a focus on continuous improvement and enhancing networking expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Officer

IT Together
06.2024 - Current
  • Respond to and resolve IT issues remotely or onsite for internal staff and customers via email, phone, or in-person support
  • Receive, triage, and resolve issues related to Windows and web applications, business systems, and end-user devices, including computers, desk phones, and mobile devices, with escalation as needed
  • Monitor and address requests and incidents through ticketing systems such as Zoho and ServiceNow while adhering to SLA standards
  • Handle onboarding/offboarding processes, including account setup, access rights management, software license allocation, and configuration of IT equipment such as laptops and mobile devices
  • Provide technical support for the installation, maintenance, and troubleshooting of hardware and software, including PCs, laptops, printers, peripherals, ensuring seamless network connectivity
  • Manage Microsoft 365, Active Directory, Azure AD, Intune, VPNs, and Windows 10/11 environments
  • Troubleshoot and resolve networking issues related to TCP/IP, DNS, DHCP, and escalating to L2 for complex issues
  • Oversee mailbox and calendar permissions, update distribution lists, and set up network drive access
  • Maintain and update the knowledge base by documenting technical solutions and ensuring accuracy for future use

Customer Service Representative

Select Fresh Providers
07.2022 - 06.2024
  • Company Overview: Australia
  • Greeting customers, recommending them the products, and answering their questions
  • Managed approximately 30 incoming calls, emails per day from customers.
  • Dealing with suppliers and maintaining a very good relationship with them
  • Collaboratively working with the team to get the job done and for better customer service
  • Processing the payments and packing the purchased items properly for delivery
  • Adhering to store’s policy regarding cleanliness and quality products
  • Handling customer complaints or concerns with professionalism and resolving issues promptly
  • Keeping up to date with product knowledge to provide accurate information and recommendations to customers
  • Supporting promotional activities and store events to enhance customer engagement and drive sales
  • Australia

IT Support Technician

Janajyoti Vidyamandir
04.2018 - 04.2022
  • Company Overview: Nepal
  • Provided technical support for faculty, staff, and students, troubleshooting hardware, software, and network issues
  • Maintained and repaired computers, printers, and other IT equipment in a school environment
  • Installed and configured software and educational applications on computers and devices
  • Conducted training sessions for staff and students during COVID on how to use Zoom as online learning platform
  • Assisted in maintaining and updating the school's website and intranet systems
  • Managed user accounts and access permissions for faculty and students on school systems and networks
  • Supported the deployment of smart classrooms, setting up projectors, interactive boards, and multimedia devices
  • Documented IT processes, troubleshooting steps, and resolved issues for future reference and training purposes
  • Nepal

Education

Master of Information Technology -

Central Queensland University
Sydney, NSW
07.2024

Skills

  • Operating Systems: Windows 10/11, Windows server 2016/2019
  • Networking: TCP/IP, DNS, and DHCP
  • Hardware: Installation, Configuration, Assembly, Maintenance and Deployment
  • Applications: Microsoft Office 365 Desktop Apps, Zoom, Skype, MS Teams, TeamViewer, Endpoint
  • Ticketing systems: Fresh Desk, Zendesk
  • Virtualization: VMware, Hyper-V basics
  • Cloud Technologies: OneDrive, Google Drive, MS Teams, SharePoint, MS Azure, Management (Microsoft Intune)
  • VOIP: 3CX Phone System

Certification

Microsoft Certified: Microsoft 365 Fundamentals (MS 900)

Attributes

  • Communication Skill
  • Problem Solving Skill
  • Fast Learner, Adaptable and Attention to Details
  • Tech-Savvy
  • Individual/Team player
  • Time Management

Homelabprojects

Windows Server 2019, 09/01/23, 10/01/23, Set up Windows Server 2019 for Active Directory, DNS, DHCP, Group Policy management, and secure file sharing to enhance server administration skills., Windows Server 2019, Active Directory, DNS, DHCP, Group Policy, VMware, Remote Desktop Services, File Sharing, Gained hands-on experience in setting up and managing Windows Server 2019, including configuring Active Directory for user management, DNS and DHCP for network services, Group Policies for system control, and secure file sharing to simulate real-world server administration tasks.

Timeline

IT Support Officer

IT Together
06.2024 - Current

Customer Service Representative

Select Fresh Providers
07.2022 - 06.2024

IT Support Technician

Janajyoti Vidyamandir
04.2018 - 04.2022

Master of Information Technology -

Central Queensland University

Similar Profiles

CREATE PROFILE
Smriti Subedi