Smriti Thapa
Perth,Australia
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Waitress
Toby's Estate
Perth, WA
05.2023 - Current
- Deliver exceptional customer service, ensuring customer satisfaction and repeat business
- Prepare and serve a variety of beverages and food items according to quality standards and customer preferences
- Maintain cleanliness and organization of the cafe, including food preparation areas and dining spaces
- Handle cash transactions and operate POS systems efficiently
Retail Assistant
Kelme Nepal
Katmandu, Bagmati
02.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma - Business management
Einetein Academy
07.2019
Skills
- Excellent customer service skills
- Proficient in cash handling and POS systems
- Strong communication and interpersonal abilities
- Ability to work effectively in a team environment
- knowledge of retail operations and inventory management
References
References available upon request.
Timeline
Waitress
Toby's Estate
05.2023 - Current
Retail Assistant
Kelme Nepal
02.2022 - 03.2023
High School Diploma - Business management
Einetein Academy
Similar Profiles
Vinicius De AzevedoVinicius De Azevedo
Customer Service Coordinator at Toby's Estate Coffee RoastersCustomer Service Coordinator at Toby's Estate Coffee Roasters
ANIVA FATUANIVA FATU
Cash Administrator at Toby's Seafood OtahuhuCash Administrator at Toby's Seafood Otahuhu
Alfonso PerezAlfonso Perez
Truck Driver at Toby's TruckingTruck Driver at Toby's Trucking