S M SHARIAR SAJID SAJID
Hurstville,NSW
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Night Duty Manage
Manly Pacific Hotel
Manly, NSW
12.2025 - Current
- Manage daily hotel operations encompassing guest services, reservations, and financial reconciliations.
- Supervised overnight operations, ensuring adherence to hotel policies and enhancing guest safety.
- Coordinated room assignments while maintaining accurate inventory, optimizing occupancy rates.
- Resolved customer inquiries and complaints promptly, contributing to high levels of guest satisfaction.
Night Duty Manager
Ridges Australia Square (The Tank Stream Hotel, EVT)
sydney, NSW
11.2024 - Current
- Supervised night operations, enhancing guest satisfaction and ensuring safety protocols.
- Managed front desk activities, promptly addressing guest inquiries and concerns to improve overall experience.
- Conducted regular inspections of premises, identifying and mitigating potential hazards to maintain a safe environment.
- Performed administrative duties such as scheduling meetings, preparing reports, filing documents.
Reservations Service Agent,
The Star Entertainment Group
09.2023 - 03.2024
- Handled customer inquiries about reservations and travel arrangements, ensuring clear communication and resolution of concerns.
- Processed booking requests via online systems and phone calls, enhancing customer experience with timely responses.
- Coordinated with hotel partners to verify availability and pricing, facilitating accurate and reliable booking information.
- Achieved high levels of customer satisfaction through attentive service delivery.
Education
BBA - Business Studies & Hotel Management
Higher Education Institute
Sydney, NSW02-2029
Advanced Diploma of Civil Construction Design -
Albright Institute
Sydney, NSW11-2025
Skills
- Reservation management
- Operational compliance
- Effective communication
- Customer service focus
- Policy enforcement
- Health and safety compliance
- Reception oversight
Languages
English
Professional
Bengali
Professional
Urdu
Elementary
Certification
RSA
References
References available upon request.
Timeline
Night Duty Manage
Manly Pacific Hotel
12.2025 - Current
Night Duty Manager
Ridges Australia Square (The Tank Stream Hotel, EVT)
11.2024 - Current
Reservations Service Agent,
The Star Entertainment Group
09.2023 - 03.2024
BBA - Business Studies & Hotel Management
Higher Education Institute
Advanced Diploma of Civil Construction Design -
Albright Institute