Summary
Overview
Work History
Education
Skills
University Project
Timeline
Generic

Sneh

IT Professional
Adelaide,SA

Summary

A highly reliable, goal-oriented, enthusiastic graduate with a Master of Information Technology from the University of South Australia. Experienced ICT support Engineer, ICT Junior Analyst and Desktop Support with over 2.5 years of experience in the IT industry. Excellent reputation for resolving IT problems and improving data security at the workplace. I am a clear communicator who can liaise comfortably with all levels of management, and work with commitment towards the company's goals to advance my technical skills and grow within the organization.

Overview

5
5
years of professional experience

Work History

ICT Support officer

Endeavour college
09.2022 - 12.2022
  • Configure, deploy, support, and maintain end-user hardware and software.
  • log and track all support requests using Helpdesk ticketing systems
  • Provide basic training to end-users on software applications and systems.
  • Work with managers and other team members to understand common customer issues and any hardships experienced
  • Run computer diagnostics, read technical manuals, and worked with users to analyse and resolve issues or offer technical insight

ICT Junior Analyst

I Market And Manage
03.2022 - 08.2022
  • Assemble, confirm, and record business requirements.
  • Examine financial information including budgets and sales figures
  • Analyse potential for process improvement by modelling business processes.
  • Identify problems, risks, and advantages of current and suggested solutions, as well as describe business implications.
  • Calculate expenses and locate company savings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Desktop Support

Dhammi Computers
12.2017 - 05.2019
  • Develop computer information resources, provide for data security, and control strategic computing and disaster recovery
  • Control operational budget, Manage backup, security through entering data as often as required to help manager to access data and sales
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices and software to set up work stations for employees.

Education

Master of Information Technology

University Of South Australia
Adelaide, SA
12.2021

Bachelor of Science -

Kurukshetra University
Haryana, India
04.2017

Skills

  • Basic HTML, Java and JSON
  • Microsoft (Word, Excel, PowerPoint, Outlook)
  • Windows XP, Vista, 7, 10, Basic Linux, Mac, IOS
  • Troubleshooting, Data Security, Active Directory, Group policy,
  • Agile Methodology, Tableau, SWOT Analysis, Power BI, SAP
  • Customer Service, Problem-Solving, Management, Organizational Skills, Conflict Resolution, Quick learner

University Project

Scope, Design and implement SIEM System

Objective: To identify the best and reliable open source SIEM software for the Pedare Christian College to secure the security system.

Tools: Used requirement analysis techniques, skills, and software.

Duties: It was group assessment in which I had to capture the technical requirement of a system, identify “what” the proposed system will do, “how” the system will perform those tasks, and communicate the identified requirement through a set of use case diagrams and their associated documentations.

Result: Through this project, I learned how to formulate, validate, manage, and document the technical requirement for a medium-scale information system development project and effectively communicate the requirements to the stakeholders.

Timeline

ICT Support officer

Endeavour college
09.2022 - 12.2022

ICT Junior Analyst

I Market And Manage
03.2022 - 08.2022

Desktop Support

Dhammi Computers
12.2017 - 05.2019

Master of Information Technology

University Of South Australia

Bachelor of Science -

Kurukshetra University

Similar Profiles

CREATE PROFILE
Sneh IT Professional