Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Key Distinguishing Qualities
Personal Information
Driving License
Languages
Timeline
Generic

Sneha Jayachandran

Success,WA

Summary

Detail-oriented and highly organized administrative assistant with a proven track record in office management. I am a self-motivated professional dedicated to ensuring seamless operations. My exceptional written and verbal communication skills make me adept at overseeing inventories, managing appointment schedules, and engaging with customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Uniform Administrator/Standard Officer

Sharjah Aviation Services
03.2022 - 06.2023
  • Coordinating with different departments as per their requirements on PPE and Uniform items
  • Coordinating with our suppliers regarding the order and quality of the uniform items
  • Regularly conduct monthly inventory assessments and prepare detailed reports for submission to the Finance department.
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Store Maintenance and Management
  • Conducting spot checks to keep a check on the Uniform standards compliance
  • Supplying uniforms to the staff as per eligibility.

Aircraft Ground Dispatch, Load Control (Weight and balance)

Sharjah Aviation Services
08.2019 - 03.2022
  • Licensed Load control for A320 and A321 type Aircraft (Air Arabia)
  • Licensed load control for Go First A320Neo Aircraft
  • Licensed Qatar Airways ramp staff for wide and narrow body Aircraft
  • Licensed to operate Passenger Loading Bridge (PLB)
  • Planning and supervising with Ramp team on the loading of cargo and bags on an allocated flight
  • Perform all turn around activities for a flight from chocks on until chocks off within the minimum ground time
  • Briefing the Deck and Cabin crew about the load of the flight
  • Liaising with Catering and Aircraft appearance team for a flight
  • Release a flight post chocks off.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Conducted departure and arrival briefings.
  • Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
  • Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
  • Addressed medical emergencies and flight operation obstacles as the first responder.
  • Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
  • Coordinated with other agencies to maintain safe and secure airfield environment.

Baggage Coordinator, Central Baggage Tracing

Sharjah Aviation Services
06.2015 - 08.2019
  • Proficient in IQSMS reporting of baggage issues (red bags) and incident reports
  • Prepares various monthly reports for comparing the baggage performance of Various departments
  • Completed the IDP Dispatcher program provided by SAS in May 2019
  • Central Baggage Tracing Agent – Baggage Coordinator
  • Dedicated baggage tracing staff for Air Arabia since 2015
  • Handled Baggage claims department for Air Arabia for two months
  • Have handled all operational activities in the arrival
  • Co-ordinate incoming telephone calls and make appointments
  • Type official correspondences
  • Updating and continuously monitoring the displays in the FIDS
  • Clearing the misconnected bags from joining, transfer and ramp area
  • Constantly updating the records of PIRs (Property Irregularity Reports)
  • Handling annoyed guests with baggage issues, providing them with all support.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Produced and shared customer service reports to support management decision-making.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Education

M.Tech in Power Electronics Systems -

Amrita School of Engineering

B.Tech in Electronics and Instrumentation Engineering -

Amrita School of` Engineering

Masters in Data Science Engineering -

University of Western Australia
08.2025

Skills

  • C/C
  • SQLite
  • MATLAB R2011
  • Autocad-2014
  • R-Studio
  • Python
  • New Hire Onboarding
  • Employee Supervision
  • Office Administration
  • Presentation Creation
  • Supplies Ordering
  • Customer Service
  • Staff Management
  • Expense Monitoring
  • Schedule Coordination
  • Executive Support
  • MS Office
  • Program Leadership

Certification

  • Aircraft Dispatcher Certificate
  • Ramp Handling certificate
  • Basic Weight and Balance Certificate (from Air Arabia)
  • Dangerous goods Trained
  • Received Altea Flight manager training for Air Arabia
  • Trained load control for Go First Airlines (Manual Load and Trim)
  • Trained by Qatar Airways as a ramp agent for Altea system
  • IATA certificate for Passenger Ground Service Agent (September 2015) from Sharaf Aviation Academy, Dubai, UAE
  • AutoCAD certification on 2D and 3D engineering designing from Rolla Institute, Sharjah, UAE

Accomplishments

  • Received appreciation for retrieving checked-in bag taken by passenger as hand bag from outstation in January 2020
  • Received appreciation letter from the Crew for detailed briefing of flight load in Septembers 2019

Key Distinguishing Qualities

  • Customer Service
  • Smart Negotiator
  • Sound Team Leadership Skill
  • Credible inter-personal Skill
  • Strong Eye for details
  • Goal oriented Approach
  • Fast Learning Skill
  • Prompt decision making

Personal Information

  • Dependents: 2
  • Marital Status: Married
  • Date of Birth: 04/21/1990
  • Nationality: Indian
  • Visa Status: Student Visa (Subclass 500)

Driving License

UAE

Languages

English
Full Professional
Arabic
Limited Working
Malayalam
Professional Working
Tamil
Elementary
Hindi
Limited Working

Timeline

Uniform Administrator/Standard Officer

Sharjah Aviation Services
03.2022 - 06.2023

Aircraft Ground Dispatch, Load Control (Weight and balance)

Sharjah Aviation Services
08.2019 - 03.2022

Baggage Coordinator, Central Baggage Tracing

Sharjah Aviation Services
06.2015 - 08.2019

M.Tech in Power Electronics Systems -

Amrita School of Engineering

B.Tech in Electronics and Instrumentation Engineering -

Amrita School of` Engineering

Masters in Data Science Engineering -

University of Western Australia

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Sneha Jayachandran