SNEHA JENNIFER SANTHOSH
Schofields,NSW
Summary
Enthusiastic Practice Manager proudly offering years of expertise in patient relations and working in busy, customer-driven environments focused on personnel management. Experienced in office management, scheduling appointments and excelling in leadership, communication and problem-solving to enhance organizational efficiency.
Overview
8
8
years of professional experience
Work History
Practice Manager
Medical First Group - Macquarie Towns Specialist Centre
Richmond, NSW
05.2024 - Current
- Coordinated staff training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Handled administrative tasks including preparing invoices, ordering supplies, and acquiring equipment.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Communicated with patients with compassion while keeping medical information private.
- Motivated staff by offering direction and providing constructive feedback.
Metro Administrator
Legacy NSW
04.2019 - 04.2020
- Managed account reimbursement requests for volunteers and beneficiaries within the limits outlined by Legacy procedures
- Event Management for beneficiaries, scheduling, organizing catering, RSVP’s
- Carried out and/or providing support to the enrolments and pensions application process
- Attended divisional meetings in each of the five areas and managed the post meeting outcomes
- Liaised with internal and external stakeholders on behalf of the members/divisions to ensure event readiness and success of local activities
- Assisted with the creation of mailing lists, mailing of Invitations and RSVPs
- Support beneficiaries with their Personal Response Units (PRUs)
- Managed calls from the mainline 1800 number
- Covered receptionist duties.
Datacom Customer Service Representative
Service NSW
02.2017 - 12.2018
- Answered customer inquiries in an orderly and timely fashion
- Provided correct and accurate information when addressing inquiries, trouble shooting and resolving complaints
- Upskilled and assisting Service NSW with General and Non-General, RMS Maritime and RMS E-Toll, in handling inbound and outbound customer enquiries via phone and email
- Use of Onegov, Citrix, TIRMS, Salesforce and SharePoint systems to assist with SNSW customers enquiries
- Involvement in Datacom with Dun and Bradstreet Campaign 2017, in contacting businesses and updating the database with accurate details.
Medical Secretary/ Acting Practice Manager
Ramsay Health
05.2020 - 01.2024
- Working with patients struggling with Mood Disorders, Eating Disorders, D&A addictions, and intellectual disabilities
- Diary management for 14 Doctors
- Allocating tasks to the team to ensure a smooth functioning clinic
- Managing tyro accounts and administration set up of all new doctors to the clinic
- De-escalation of all matters within the clinic
- Managing phone likes with approximately 200 calls on average per day with 2 lines
- Accurate typing of correspondence and patient reports
- Managing a telehealth clinic as a result of the Covid19 Pandemic
- Administrating reception and patient enquiries with care
- Accurate processing of patient accounts - billing, collections and reconciliations
- Accurate processing of superintendent and report/file copy invoicing
- Assisting with Insurance Claims and Medico Legal appointments and reporting
- Liaising with other health care professionals and hospital staff
- Experienced in BlueChip and Meditech
- Handling medical records and filing
- Connecting with and maintaining rapport with referring Doctors and Medical specialists
- Taking extra precautions ensuring the safety of our Psych Patients in the hospital.
Education
Bachelor of Arts (English Literature) -
University of Western Sydney
Higher School Certificate -
Macarthur Girls High School
Skills
- Staff Management
- Client Engagement Strategy
- Bookkeeping
- Referral Oversight
- Data Organization
- Schedule Management
- Workflow Planning
- Process Optimization
Extracurricular Activities
Service Producer at Grace Worship Centre. Global Citizen Initiative representative and as a result attended meetings with Government officials regarding the procedures of youth enhancement. Completed Grade 4 in Piano and part of my church Praise and Worship Team. A Youth Leader in my Church. Manage and teach a group of 22 from the ages of 16-25.
References
Provided on request.
Timeline
Practice Manager
Medical First Group - Macquarie Towns Specialist Centre
05.2024 - Current
Medical Secretary/ Acting Practice Manager
Ramsay Health
05.2020 - 01.2024
Metro Administrator
Legacy NSW
04.2019 - 04.2020
Datacom Customer Service Representative
Service NSW
02.2017 - 12.2018
Bachelor of Arts (English Literature) -
University of Western Sydney
Higher School Certificate -
Macarthur Girls High School
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