Summary
Overview
Work History
Education
Skills
References
Activities
Languages
Affiliations
References
Timeline
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Sneha Lavankumar

65 Camm Avenue, Bullcreek,Western Australia

Summary

An accomplished and determined individual with excellent communication skills and strong technical knowledge. I contribute effectively to teams, consistently exceeding customer expectations. With a Bachelor’s in Information Technology, majoring in Cybersecurity and Forensics, I bring a combination of technical proficiency and customer service expertise that makes me a strong candidate for any organization I choose to serve.

Overview

4
4
years of professional experience

Work History

Shift Supervisor Trainee

KFC Murdoch
Murdoch, Western Australia
08.2022 - Current
  • Collaborated with Store Manager on strategic initiatives to increase profitability.
  • Performed necessary administrative duties such as filing paperwork or ordering supplies.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Conducted regular inspections of equipment to ensure operational readiness.
  • Ensured adherence to company policies and procedures regarding safety, security, sanitation, attendance.

Associate Security Analyst

Murdoch University
Murdoch, Western Australia
08.2024 - 11.2024
  • Conducted daily checks on Microsoft Defender alerts to analyze for potential account or email compromises.
  • Played an active role in mitigating phishing attacks targeting Murdoch student accounts, ensuring a swift response and resolution.
  • Assisted in documenting full disk encryption processes for university devices to enhance security measures.
  • Monitored alerts generated by intrusion detection systems to identify potential attacks against corporate networks.
  • Worked closely with fellow security personnel to remedy and alleviate technology issues.
  • Evaluated evidence of violations in company security policies to identify violators and investigate incidents.

Member at IT helpdesk

Murdoch University
Perth, Australia
02.2024 - 06.2024
  • Assisted students with technical issues related to course enrollment and online class access
  • Resolved unsolved IT tickets, guiding students to appropriate university departments when needed
  • Trained students in using newly introduced software, including Endnote and VirtualBox
  • Proposed innovative solutions to improve helpdesk services and enhance student experiences

Chemistry and Physics Tutor

Mathvision Enrichment Centre
Singapore
01.2021 - 02.2023
  • Conducted one-to-one lesson for students from grade5-10
  • Made lesson plans and created assessment materials for the center
  • Taught students from IGCSE and SAS syllabus
  • Catered to the individual needs of students and planned lessons according to their learning abilities

Education

Bachelors Of Information Technology - Cybersecurity And Forensics

Murdoch University
Perth, WA
11.2024

Junior College -

Yishun Innova Junior College
Singapore
12.2020

Skills

  • Vulnerability assessment
  • Cyber forensics
  • Ethical hacking
  • Malware analysis
  • Excellent communication skills
  • Team player
  • Excellent time management skills
  • Conflict management
  • Public speaking and presentation
  • Proficiency with Microsoft applications
  • Virtualization skills

References

  • Alan Fereday, Manager, Information Security and Risk, Alan.Fereday@murdoch.edu.au
  • David Murray, Unit coordinator ICT 299 (Helpdesk), D.Murray@murdoch.edu.au
  • Revathi D/O Gunasekaran, HOD science department (Mathvision), +65 8525 0853
  • Shalini Vijayaraj, Shift supervisor (KFC), +61 476 795 881

Activities

  • Vice President, Murdoch Desi Association, 2023-2024
  • Leader, Project management team, 2023

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual
Telugu
Full Professional

Affiliations

· Vice President of Murdoch Desi Association (2023-2024)

· Leader of the Project management team for an unit

References

References available upon request.

Timeline

Associate Security Analyst

Murdoch University
08.2024 - 11.2024

Member at IT helpdesk

Murdoch University
02.2024 - 06.2024

Shift Supervisor Trainee

KFC Murdoch
08.2022 - Current

Chemistry and Physics Tutor

Mathvision Enrichment Centre
01.2021 - 02.2023

Bachelors Of Information Technology - Cybersecurity And Forensics

Murdoch University

Junior College -

Yishun Innova Junior College

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Sneha Lavankumar