Sneha Mathews
Adelaide,SA
Summary
Motivated, determined and hardworking professional with extensive sales support, customer service experience. A quick learner that thrives in deadline driven environment, attention to technical details and follow up skills to deliver orders on time. Demonstrates ability to handle complex tasks, and handle customer complaints.
Overview
15
15
years of professional experience
Work History
SHOP ADMINISTRATION
EVERSHINES CHEMICALS
05.2023 - 11.2024
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
SALES SUPPORT EXECUTIVE
UNIVERSAL LIGHTING INDUSTRIES UNILED TECHNOLOGIES FZC- SAIF ZONE
07.2014 - 07.2016
- Prepare comprehensive quote in timely manner for retail and project customers
- Work closely with customers and sales staff gathering information to prepare a quote
- Check all pricing to make sure job quotes are profitable
- Keep organized quote folders as per ISO frame work
- Effectively communicate relevant project info to customers, vendors, co-workers and management
- Perform any other duties assigned that contribute to customer service and Company success
- Acted as the order desk of the manufacturing company and2 sister trading companies
- Supported office with day to day operations regarding the orders
- Documentation, co-ordination and follow up with the customer and all departments of the company once the customer LPO is received
- Liaising with all the concerned for the timely delivery of the materials
- Issuing work Instructions to the factory, as per the LPO received including technical details
- Work Environment strictly followed the ISO procedures of the company
- Sales reports to top management as and when required
- Ensured all support to Export office in Qatar
SALES COORDINATOR
BAJAJ INTERNATIONAL PRIVATE LIMITED
11.2009 - 04.2011
- Company Overview: (Middle East & African Export Unit of BAJAJ ELECTRICALS)
- SALES COORDINATOR (2009 NOV-2011 APRIL)
- Confidently handling customer enquiries with accurate datas
- Timely Preparation of quotations according to the sales team requirement for different products like Poles, Lighting and Electrical appliances of the famous Indian Brand BAJAJ
- Preparing the offer with the technical details of the products(Poles, light fixtures, Appliances etc)
- Follow up with the customer on the finalization of the offer
- Fixing appointment with the customers to finalize the offer
- Preparing documents for tender submission
- Handling customer of different countries regarding the products with technical support, catalogue assistance
- Handling requests of multiple Customers simultaneously
- Preparation of month end sales reports
- Preparation and Execution of Purchase orders for the respective Sales Orders coordinating with the factories
- Prepared Invoice, Performa etc
- Assisting in the preparation of the catalogues and brochures
- Coordinated with the stores for the timely delivery of Products
- Huge share in framing policies for ISO Evaluation
- Actively participated in new business management software Microsoft Dynamics GP with product coding, Data Entry, Trials etc
- Responsible back office handling of Sales ,Purchase and Delivery
- Attendance Management
Education
B.SC - PHYSICS
M.G. University
06.2024
MBA - undefined
Anna University
06.2007
Skills
- Microsoft Excel
- Ability to Multitask
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Accounting
- Microsoft Dynamics
- Microsoft Dynamics GP
- Sales
- Operations
- Customer Service
- Quotations
- Management
- Data Entry
- Catalogues
- Coordinating
- Technical Support
Languages
English
Hindi
Malayalam
Timeline
SHOP ADMINISTRATION
EVERSHINES CHEMICALS
05.2023 - 11.2024
SALES SUPPORT EXECUTIVE
UNIVERSAL LIGHTING INDUSTRIES UNILED TECHNOLOGIES FZC- SAIF ZONE
07.2014 - 07.2016
SALES COORDINATOR
BAJAJ INTERNATIONAL PRIVATE LIMITED
11.2009 - 04.2011
MBA - undefined
Anna University
B.SC - PHYSICS
M.G. University
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