Sneha Palanchoke
Belconnen
Summary
An ambitious and detail-oriented Procurement Specialist with a keen interest in launching a career in procurement. Proficient in conducting market research, analyzing supplier capabilities, and assisting in the negotiation of contracts. Adept at leveraging technology to streamline procurement processes and enhance efficiency. Strong communication and interpersonal skills, enabling effective collaboration with team members and vendors. Eager to contribute energy, enthusiasm, and a commitment to excellence in supporting procurement objectives and driving organizational success.
Overview
10
10
years of professional experience
Work History
Energy Sales Specialist
ActewAGL
04.2021 - Current
- Serve as the primary point of contact for customers regarding energy-related inquiries, concerns, and retention efforts.
- Negotiating with customers to renew contracts and retain business.
- Proactively engage with customers to understand their energy needs and provide personalized recommendations for energy efficiency improvements.
- Monitor customer satisfaction levels and conduct customer surveys to gather feedback on energy programs and services.
- Provide ongoing support and assistance to customers in resolving energy-related issues or disputes.
- Utilize customer relationship management (CRM) systems to track customer interactions, identify trends, and measure the effectiveness of retention efforts.
- Stay updated on industry trends, regulations, and best practices related to energy management and customer retention.
Junior Business Analyst
Education Centre Of Australia
04.2019 - 03.2021
- Document business requirements and create functional specifications for software development projects.
- Conduct data analysis to identify trends, patterns, and insights that can inform business decisions.
- Collaborate with cross-functional teams to develop process flow diagrams and standard operating procedures.
- Participate in user acceptance testing to ensure the successful implementation of system changes.
- Assist in user training sessions to ensure a smooth transition to new systems and processes.
- Contribute to team solution brainstorming and problem-solving sessions.
- Support project management activities such as project planning, tracking, and reporting.
- Developed and maintained project documentation, including meeting minutes, status reports, and project plans.
Student Mentor
Victoria University
03.2017 - 03.2018
- Assist new students (mentees) complete their enrolment process.
- Taking pictures for ID cards of new students/mentees.
- Assisted new students to enroll and guided them to use the student portal.
- Assist students with credit transfers if required.
- Answered any queries related to facilities and addressed any issues new students may face.
- Helped mentees with their class timetables.
- Provided face-to-face or call support to solve any problems they may encounter.
Fresh Produce Team Member
Woolworths Group
10.2014 - 03.2017
- Handled all customer relations issues in a gracious manner and under company policies.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Tracked substitutions while the ordered items were out of stock and informed customers of changes promptly.
- Packed orders in an efficient manner by to maximize productivity.
- Picked items for customer orders with a focus on the quality of products.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Answered customer questions about product availability and shipment times.
Education
Bachelors In Information System Manangement
Victoria University
Sydney, NSW08.2018
Advance Diploma in Information Technology
Academies Australasia
Sydney, NSW02.2017
Diploma in Information Technology
Academies Australasia
Sydney, NSW08.2016
Skills
- Microsoft Excel
- SQL Proficiency
- Agile Methodology
- Project Management
- CRM Systems
- Relationship Building
- Sales strategy development
- Strategic Planning
Timeline
Energy Sales Specialist
ActewAGL
04.2021 - Current
Junior Business Analyst
Education Centre Of Australia
04.2019 - 03.2021
Student Mentor
Victoria University
03.2017 - 03.2018
Fresh Produce Team Member
Woolworths Group
10.2014 - 03.2017
Bachelors In Information System Manangement
Victoria University
Advance Diploma in Information Technology
Academies Australasia
Diploma in Information Technology
Academies Australasia
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