Sneha Saidula
Glenroy ,Australia
Summary
Patient-focused Practice Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
Oak Park Medical Centre
Oak Park, Vic
07.2024 - Current
- Ensured consistent patient eligibility verification using PRODA each day.
- Addressed concerns of patients in a structured way & to collect patients opinions and feedback regarding services.
- Conducted operations with a variety of private health insurance providers via HICAPS machine.
- Maintained communication and transparency with governing boards, department heads and medical staff
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Maintained awareness of government regulations, health insurance changes and financing options
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained records management system to process personnel information and produce reports.
- Maintained financial records, including billing and accounts receivable and payable.
Practice Manager
Juniper Medical Centre
Point Cook , Vic
06.2023 - 06.2024
- Transferred patient information efficiently to suitable team members.
- Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current
- Ensured adherence to established clinic operational guidelines.
- Booking appointments for patients using Best Practice for medical
- Forwarding patient messages to doctors and following up accordingly
- Organized and sent all patient reports directly to the appropriate doctors.
- Digitized documents within patient files.
- Conducted regular checks of patient eligibility through PRODA.
- Coordinated inter-clinic patient record transfers using email communication.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Provided customer service to Medicare beneficiaries, responding to inquiries regarding their benefits.
- Maintained up-to-date knowledge of Medicare and other reimbursement regulations.
- Validated Medicare eligibility requirements for beneficiaries prior to submitting claims.
- Contacted Medicare intermediaries to confirm cost reports.
- Managed resubmission of rejected Medicare claims.
Senior Medical Administrator
GLENROY MEDICAL CENTRE
Glenroy, Vic
08.2021 - 02.2023
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Assisted with billing activities such as generating invoices or submitting claims electronically.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
- Adhered strictly to safety protocols while performing duties within the clinic environment.
- Ordered and maintained supply inventory for medical office.
- Processed patient payments and scanned identification and insurance cards.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Facilitated clinical staff by retrieving and uploading critical documents.
- Generated charts and reports to support data analysis.
- Ensured privacy of patient data with stringent implementation of HIPAA protocols.
Senior Medical Administrator
East Brooke Family Clinic
Noble Park , Vic
11.2019 - 01.2023
- Ordered and restocked supplies in line with budget limits and office needs.
- Generated invoices for services rendered by the healthcare facility.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Safeguarded medical records to maintain patient confidentiality.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained contact databases for referral sources such as hospitals and clinics.
- Resolved customer service issues through effective problem solving techniques.
- Prepared correspondence related to medical office activities including letters of recommendation and documentation requests.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
Asst. Practice Manager
ELITE MEDICAL AND DENTAL GROUP
Mornington, Vic
11.2017 - 08.2019
- Managing, Monitoring and responsible for all administrative jobs
- Allocating tasks to the front desk personnel
- Helping Practice Manager in Accreditation
- Rosters for staff and doctors as per their availability
- Checking payments from Medicare and responsible for re-subs
- Arrange regular practice and Clinical meetings with the doctors
- Using PRODA on daily basis to check patient's eligibility
- Facilitate good communication between all members of the team to promote team building and team work to enact best practice objectives
- Advertising the recruitment vacancies, interviewing selected candidates and obtaining references
- Ensure that staffs are adequately trained to handle complaints
- Updating practice information for patients and outside organizations
- Reviewing the operating environment of the process periodically
Medical Administrator
Bundoora family clinic
Bundoora , Vic
08.2015 - 05.2017
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Arranged hospital admissions for patients as required.
Education
Master of Information Systems -
Central Queensland University
Melbourne12.2015
Bachelor of Biomedical Engineer - Science Engineering, Information Technology
Jawaharlal Nehru Technological University
India08.2013
Skills
- Best Practice Software
- Medical Director and Prac Soft Software
- Employee recruitment and hiring
- Managing Files and Records
- Strategic Business Planning
- Proficient Verbal and Written Skills
- Effective Team Participation
- Customer Service Excellence
- EFTPOS System Proficiency
- Email Communication
- Team building
- Team Leadership
- HICAPS
- Managing medical practices
- Electronic health records
- HIPAA and OSHA regulations
- Effective Decision Making
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led team to achieve goals, earning recognition from upper management and financial reward.
References
REFERENCES ON REQUEST.
Hobbies and Interests
- Internship at Alfred Hospital, Melbourne
- Learnt a variety of imaging techniques such as X-ray radiography, ultrasound, computed tomography (CT).
- Knowledge in nuclear medicine including positron emission tomography (PET)
- Magnetic resonance imaging (MRI)
- Rebooting Infusion Pumps.
Languages
Full Professional, Native/ Bilingual, Native/ Bilingual
Personal Information
Relocation: HAPPY TO RE-LOCATE
Languages
English
Full Professional
Telugu
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- First Aid
- CPR
- Barista
- Leadership and management
- PEGA tool
Affiliations
- Australian Red Cross member and volunteer
- Active on Donations
References
References available upon request.
Timeline
Practice Manager
Oak Park Medical Centre
07.2024 - Current
Practice Manager
Juniper Medical Centre
06.2023 - 06.2024
Senior Medical Administrator
GLENROY MEDICAL CENTRE
08.2021 - 02.2023
Senior Medical Administrator
East Brooke Family Clinic
11.2019 - 01.2023
Asst. Practice Manager
ELITE MEDICAL AND DENTAL GROUP
11.2017 - 08.2019
Medical Administrator
Bundoora family clinic
08.2015 - 05.2017
Master of Information Systems -
Central Queensland University
Bachelor of Biomedical Engineer - Science Engineering, Information Technology
Jawaharlal Nehru Technological University
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