SNEHA UPADHYAY
Merrylands,NSW
Summary
Attentive Clinical Care Manager well-trained to complete tasks on time and accurately while maintaining resident privacy. Energetic professional successful handling difficult situations with poise and composure.
Overview
9
9
years of professional experience
Work History
Clinical Care Manager
Bupa Aged Care
05.2021 - 05.2024
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Interpreted regulations to identify resident care requirement criteria to be monitored and establish systems to achieve compliance.
- Increased resident satisfaction scores by providing timely, compassionate, and culturally sensitive care management services.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up support for patients and families.
- Triaged crisis situations and enacted appropriate interventions for treatment until end of event.
- Communicated effectively with staff members, physicians, and residents, employing active listening and interpersonal skills.
- Improved patient outcomes by implementing evidence-based clinical care protocols and guidelines.
- Advocated for patients'' needs, rights, and preferences throughout the care management process, empowering them to make informed healthcare decisions.
- Developed individualized care plans to promote patient-centered treatment goals and enhance overall wellbeing.
- Mandatory reporting including SIRS and timely incident management.
- NQUIP submission and assessment planning.
Registered Nurse
Bupa Aged Care
07.2018 - 04.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Sustained quality standards by performing routine medication administration and seeking residents choice.
Assistant in Nursing
Bupa Aged care
11.2017 - 07.2018
Specialized Dementia carer (AIN)
Hammondcare
01.2017 - 01.2018
Assistant in Nursing
Pulse Staffing and Solutions
01.2017 - 01.2018
AIN
Hawkesbury Living
01.2015 - 02.2016
Education
Bachelor of Nursing -
Australian Catholic University, North Sydney Campus
05.2018
Diploma in Nursing (Fast track) -
TAFE, Nepean College
12.2015
Aged care certificate III -
Kingswood Nepean Campus, Kingswood
Foundations of nursing -
University of Technology Sydney, Haymarket
Skills
- Direct Resident Care
- Compliance to Aged Care Standards
- Medication Management
- Electronic Health Records
- Clinical assessment
- Staff Management
- Clinical Supervision
- Mentoring and training
- Discharge Planning
- Effective Communication
- Emergency situational awareness
- Team Management
Timeline
Clinical Care Manager
Bupa Aged Care
05.2021 - 05.2024
Registered Nurse
Bupa Aged Care
07.2018 - 04.2021
Assistant in Nursing
Bupa Aged care
11.2017 - 07.2018
Specialized Dementia carer (AIN)
Hammondcare
01.2017 - 01.2018
Assistant in Nursing
Pulse Staffing and Solutions
01.2017 - 01.2018
AIN
Hawkesbury Living
01.2015 - 02.2016
Bachelor of Nursing -
Australian Catholic University, North Sydney Campus
Diploma in Nursing (Fast track) -
TAFE, Nepean College
Aged care certificate III -
Kingswood Nepean Campus, Kingswood
Foundations of nursing -
University of Technology Sydney, Haymarket
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