Customer Delight Chat Associate
Zomato
- Worked as a Customer Delight Chat Associate for3 months
- Worked as a Live Quality Analyst on Cogent to improve the quality of chat
- (need to analys chat on a real time basis and giving the feedback.)
- Worked as a Subject Matter Expert, handled a team of25-30 chat executives
- (maintaining the quality of chat, managing break and late login and escalation)
- Worked as a Cafe ops Manager wherein I was handling whole cafe operations
- (maintain inventory, food temperature, food quality, hygiene check, customer complaints, payment and cash handling)
- Worked as a senior executive in a merchant escalation team
- (Payment Settlement, Compensation, Onboarding of the new restaurant, Fraud verification, Order settlement of the cancelled order, FSSAI verification, Merchant raised complaints handling)
- 6 years and4 month experience with Zomato
