Summary
Overview
Work History
Education
Skills
Timeline
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Snehal Shah

Kellyville Ridge,NSW

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.

Overview

32
32
years of professional experience

Work History

Restaurent Owner

Lashings Drummoyne
07.2020 - 02.2024
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Maintained positive relationships with local community and government officials.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Managed payroll, daily deposits, and cost controls.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Passionate about learning and committed to continual improvement.

Franchisee

Dominos Pizza
02.2011 - 04.2020
  • Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented customer feedback surveys to gather valuable insights into areas of improvement, using the information gathered to make data-driven decisions that enhanced the franchise''s offerings and services.
  • Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
  • Assisted in recruiting, hiring and training of team members.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for an improved shopping experience.
  • Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • My Store was training store for New Franchisee , I have trained New Franchisees as per Dominos Guidelines.
  • My store was Sensory testing store, Before to introduce new product in NSW i have worked very closely with head chef from head office to facilitate whole event.

Restaurent Owner

Zest Salads And Juice
10.2015 - 03.2020
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Production Worker

AMT Ltd (FORD) New Zealand
02.2001 - 11.2006
  • Performed general equipment maintenance and repair to minimize downtime.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Participated in regular meetings with team members to discuss production updates.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Adjusted machines to increase productivity for runs.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Sales Assistant

Kingsway Motors (KENYA)
02.1992 - 10.2000
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Geology

The M S University
INDIA
08.1991

Skills

  • Portion Control

  • G Suite

  • Reliable and Responsible

  • Supply Ordering and Management

  • Staff Leadership

  • Marketing strategy implementation

  • Employee Supervision

  • Sales and Marketing

  • Relationship Building

  • Sales Promotion

  • Critical Thinking

  • Training and Onboarding

  • Labor Cost Controls

  • Staff hiring

  • Coaching and Mentoring

  • Small business operations

  • Customer Service

  • Quality Assurance

  • Business Planning

  • Team Leadership

Timeline

Restaurent Owner

Lashings Drummoyne
07.2020 - 02.2024

Restaurent Owner

Zest Salads And Juice
10.2015 - 03.2020

Franchisee

Dominos Pizza
02.2011 - 04.2020

Production Worker

AMT Ltd (FORD) New Zealand
02.2001 - 11.2006

Sales Assistant

Kingsway Motors (KENYA)
02.1992 - 10.2000

Bachelor of Science - Geology

The M S University

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Snehal Shah