Sneha Reddy Hanumalla

• Working in a multicultural team and individually to meet daily KPI's adhering to company's policies and procedures.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
• Followed food safety practices and sanitation guidelines.

• Developed comprehensive documentation for common issues and resolutions, reducing time spent on redundant tasks.
• Collaborated with other IT teams to identify root causes of issues, leading to more effective problem-solving strategies.
• Handled over 30 incoming calls a day from customers seeking assistance, information, or support related to medical billing.
• Assisted the customers with transparency and responded to their inquiries with 95% accuracy from the scripts and government adhered policies.
• Effectively managed time by prioritizing the tasks by cross selling the ideas among the team with a goal of 98% completion rate.

Responsibilities

• Performed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
• Interacted with clients for technical requests to understand business requirements in different project lifecycle phases.
• Assisted end users with creating custom reports using software and database tools.
• Interacted with customers by phone, email, or in-person to Conduct user feedback sessions to identify pain points in the dashboard's usability. Consider redesigning the interface for better user experience. Provide clear instructions to guide users on how to interact with the dashboard .
• Created comprehensive sales reports identifying high and low-value products, and communicated findings to shareholders.