SNEHA SHETTY
Rockbank
Summary
Efficient customer care person, making positive relationships through clear and helpful communication, understanding of cultural and language. I am empathetic and goal-oriented, have a can-do attitude, ready to take initiative and provide support to clients. I am experienced in performing reception duties, event management, and general office duties such as filing, organising, and updating document management, taking minutes, and maintaining confidential records. I am a caring, hardworking professional with strong communication and organisational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Educator
Only About Children
01.2018 - Current
- Maintained daily attendance records and monitored sign-in/sign out procedures.
- Assisted in managing front desk operations including mail handling and visitor logs
- Managed documentation such as enrollment forms, incident reported and staff schedules.
- Performed data entry and maintained confidential records in compliance with privacy policies.
- Assisted with billing and supply ordering
- Greeted parents, visitors and vendors in a professional and friendly manner.
- Answered phone calls and handled inquiries efficiently.
- Assist staff in the daily routine of appropriate early childhood education and experiences.
- Provided age appropriated materials and activities for children
- Supervise and engage in the activities of a group of children during the day
- Participate in supervising indoor/outdoor environments to provide safety to the children at all times.
- Ensure a clean and healthy environment for all children
- Maintained supervision of all children at all the time
- Positively interact with all children, nurturing their confidence and self-esteem giving each child individual attention and comfort throughout the day
- Developed and maintained effective teamwork relationships with all team members.
Content Writer
Lester Info Services Ltd
12.2015 - 11.2016
Customer Service Executive
Shinrai Toyota
06.2012 - 04.2013
- Managing and booking appointments, cancellation and updating patient records using Track care, best practice.
- Complete and maintain accurate data entry of clients
- Provide up-to-date information to clients, maintain the confidentiality of clients, and address their concerns in a timely and effective manner.
- Restocking supplies
- Scan and update files, faxes to appropriate clients
Customer Support Associate (CSA)
Quikr India Pvt Ltd
07.2011 - 04.2012
- Scan and update files, faxes to appropriate client
Administrative Assistant
Arnix ChemiColors Pvt ltd.
09.2010 - 06.2011
- General administrative support such as filing, scanning, sorting mail, creating correspondence, support the team manager and the team as required.
- Management and handling of petty cash as required.
Education
Certificate III - Early Childhood Education and Care
AMES Flagstaff
Melbourne, VIC12.2017
Masters in Commerce - Business Management
Mumbai University
India07.2013
Skills
- Strong digital literacy, for example, electronic diary management, data entry, venue bookings, and document administration
- Competent in a range of software including MS Office, Excel and Powerpoint
- Excellent communication and engagement skills both written and verbal
- Bilingual speaker Hindi and other dialect
Certification
- First Aid Certificate (including CPR)
- First Aid Management of Anaphylaxis
- Working with Children Check(Voluntary)
- Ms Excel, Ms Word, MS PowerPoint
- English Typing 60 W.P.M
Languages Known
English
Hindi
Marathi
Tulu
Timeline
Educator
Only About Children
01.2018 - Current
Content Writer
Lester Info Services Ltd
12.2015 - 11.2016
Customer Service Executive
Shinrai Toyota
06.2012 - 04.2013
Customer Support Associate (CSA)
Quikr India Pvt Ltd
07.2011 - 04.2012
Administrative Assistant
Arnix ChemiColors Pvt ltd.
09.2010 - 06.2011
Certificate III - Early Childhood Education and Care
AMES Flagstaff
Masters in Commerce - Business Management
Mumbai University
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