Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Certification
References
Timeline
Generic

Snehitha Muppala

Kariong,NSW

Summary

Experienced Telecommunication communication Engineering professional with more than 7+ years’ experience Fault Management, , Performance Management, Change Management, and trouble ticket / incident handling. Professional Skills Extensive Knowledge and troubleshooting skills on Ericsson core network elements. Supported for Configuration and integration activities on Ericsson server and nodes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tier 3 Faults and Maintenance Support

Optus
12.2022 - Current
  • Assist in new product testing and integration into the production network, including vendor management for resolution of all software deficiencies prior to deployment
  • Participate in production network cutover procedures ensuring minimal customer impact and including seamless network rollback activities if required
  • Overall ownership of various products in relation to Operations
  • Reduce downtime/outages on production elements by ensuring best practices and supported software configurations are in-use
  • Perform software and hardware upgrades on production elements
  • Investigate, develop, and deploy new features or designs that will improve the efficiency of existing infrastructure
  • Develop well-prepared, accurate engineering network design and testing documentation
  • Perform assessment of existing network elements and implement design updates as required to ensure all network components meet the network design specifications
  • Specify, define, and document design processes, standards and practices to ensure engineering best practices are maintained
  • Interface to co-ordinate and resolve network design and/or process related issues
  • Participate as a prime technical interface with technology providers.

System Integrator/Lead Project Coordinator

Ericsson (Contractor)
11.2018 - 12.2022

  • Assisted in developing project plans, timelines and budgets.
  • Monitored progress of projects to ensure timely completion.
  • Tracked project deliverables, milestones and tasks assigned to team members.
  • Facilitated communication among cross-functional teams working on various aspects of the same project.
  • Maintained accurate records of project documents, such as meeting minutes, change requests and action items.
  • Conducted training sessions for staff on new tools or techniques used in project management.
  • System Integration testing of vIMS, vIPIC,MSC upgrade and Prepaid testing projects
  • Perform testing on software and hardware upgrades on production elements
  • End to end test analysis and troubleshooting for IMS and EPC nodes such as, ePDG (WMG), PGW, AAA, HSS, PCRF, CSCF, MTAS, PCRF, OCS
  • Performing different kind of testing with packet level analysis for various scenarios like, VoLTE SMS, VoLTE calls, VowiFi calls, SMSoIP, VowiFi Roaming, VowiFi call forwarding, VowiFi VVM and voice mail functions
  • Regression tests in model/production environment for VoLTE, ICS, CSFB
  • 3G users with calls to verify SIP connectivity from VHA CS core network towards interconnection operators, i.e Optus, TATA through assigned IP trunks
  • Trace capture and verification to ensure end to end functionality as specified in the Solution
  • Documents and as identified within the Test Specifications
  • Report functional defects, usability variances, and business process issues that may negatively impact production readiness or agreed upon acceptance criteria
  • Testing tools use, e.g
  • HP Quality Centre, Citrix, Netscout, etc
  • As part of testing lifecycle
  • GTPv2, SIP, GSM SMS, diameter protocol analysis, function testing
  • Extensive support on Production activities during maintenance window
  • Co-ordinate with customer for planned event activities like software update, license upgrade
  • Experience in analysing the results of execution, bug reporting to the concern team and tracking to closure
  • Interface to co-ordinated and resolve network design and /or process related issues.

System Integrator

Ericsson Australia ( contractor)
05.2017 - 11.2018
  • Supported for Wi-Fi-Calling (ePDG/WMG) testing and SBG, CSCF upgrade testing for Vodafone Core Evolution Program
  • NetScout Tracing, datamining, analysis and troubleshooting related to VoWIFI test scenarios
  • NetScout Subscriber Intelligence trace analysis for Core Network Nodes
  • Multi-Vendor-Integration testing of ePDG Interfaces SWm, SWu, and S2b
  • Performed System Functional Testing and identify issues using NetScout Server
  • Reporting, defect management, test set & test scenario creation in HP-QC
  • Escalation and follow up of network related issues with customer
  • Coordinate changes in model followed by successful testing to move into production environment
  • Ensure KPIs for relevant ePDG interfaces such as roundtrip delays, throughput, response time and registration Success Rate
  • Liaise with the functional and technical teams, and business areas to manage defects and delivering test cases and test reports
  • Prepared TSR to be presented to management and get the necessary approvals to go live (ORCA 7).
  • Performed system analysis and design tasks to integrate multiple systems into one cohesive solution.
  • Ensured compliance with industry standards during the system integration process.

Education

Masters in electronics and Telecommunications -

Latrobe University, Melbourne
01.2017

Master of technology in Very Large-Scale Integration design -

Jawaharlal Nehru Technological University, Hyderabad (JNTU)
01.2013

Bachelor of electronics and communication Engineering -

Jawaharlal Nehru technological university, Hyderabad (JNTU)
01.2010

Skills

  • Incident Management
  • Quality Assurance Testing
  • Expert Problem Solving
  • ITIL Framework
  • Technical Support
  • Health check
  • Call monitor tools
  • Troubleshooting and analysis
  • Ericsson Nodes
  • NetScout
  • ITSM
  • ServiceNow
  • BMC Helix ITSM
  • JIRA
  • Grafana
  • RDP
  • Network analysis

Career Overview

Experienced Information and communication Engineering professional with more than 7+ years’ experience in 3G, and 4G/5G CS and PS core networks, Volte, O&M, Fault Management, , Performance Management, Change Management, and trouble ticket / incident handling.

Accomplishments

  • Recognised by OPTUS IME team as a best performer from Optus Prepaid Team

Certification

  • SAFe Agile Practitioner
  • ISTQB Certified Tester Foundation Level
  • GitLab Sales Core Verified Associate
  • GitLab Certified Git Associate

References

References available upon request.

Timeline

Tier 3 Faults and Maintenance Support

Optus
12.2022 - Current

System Integrator/Lead Project Coordinator

Ericsson (Contractor)
11.2018 - 12.2022

System Integrator

Ericsson Australia ( contractor)
05.2017 - 11.2018

Masters in electronics and Telecommunications -

Latrobe University, Melbourne

Master of technology in Very Large-Scale Integration design -

Jawaharlal Nehru Technological University, Hyderabad (JNTU)

Bachelor of electronics and communication Engineering -

Jawaharlal Nehru technological university, Hyderabad (JNTU)

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Snehitha Muppala