Snezana Ivanovski
Liverpool
Summary
- Sales professional with a bubbly personality and a passion for customer service. Having a vast variety of job roles in Travel, Banking and Sales, I love working with the public and making a memorable experience for repetitive business.
- A passion for Travel and Languages (I am multilingual) I have often translated for customers with an English barrier.
- Ability to work under pressure and time management skills.
- I have strong interpersonal and communication skills, ensuring client satisfaction.
Overview
34
34
years of professional experience
Work History
Sales Manager
Tasty Fresh Food
2015.09 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Providing outstanding customer service to valued and regular customers
- Merchandising, stock and cash handling and a little bit of admin
- Up-selling, cross selling, sprucing promotions and prospecting to maximise sales and increase Sales Incentive Bonus
- Socialising and team support
Teller
Commonwealth Bank
2013.08 - 2015.08
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
E-Commerce & Third Parties Relationship Manager
Westpac Banking Corporation, WBC
2010.10 - 2013.07
- Managing the day-to day operations of eComm and Third Party Sales
- Providing Sales support to the CCC by communicating updates/changes on gateway and Third Party products
- Drive campaigns to increase sales by liaising with Product, Marketing and other Third Party stakeholders
- Deliver Training to the CCC and Transaction Banking on eComm sales and Influencing skills, incorporating Risk and Compliance, Products and the relevant tools
- Running of SQL queries via GDW to provide reporting on sales tracking ad-hoc.
E-Payments Manager
St George Bank
2009.11 - 2010.10
- Product Manager for ePayments (BPAY & BPAY View) representing company as Alternate member of BPAY’s Industry Management Committee
- Manage Bank@Post and was responsible for implementing the 100 Point Id process with Australia Post on budget and on time
- Formulate initiatives to continually enhance e-payment products, oversee conversion and retention strategy, and coordinate training workshops
- Leverage superior organisational strengths to service customers via Internet and IVR banking, forge and maintain relationships with vendors
- Monitoring customer feedback and providing solutions to Project Manager to implement BPAY enhancements to improve Internet channels
- Implemented Marketing initiatives for BPAY and BPAY View to grow the Phone and Internet banking channels.
Business Development Manager
St George Bank
2006.02 - 2009.11
- Management of sales generated via the Branch network and CCC
- Development and Management of new and existing referral sources
- Selling of Merchant Services eCommerce and BPAY payment solutions to internal and external customers
- Measuring and addressing profitability and risk
- Identifying product developments and enhancements
- Cross-selling Business banking products to prospective merchants.
Analyst, Reporting and Financial Performance
St George Bank
2003.10 - 2005.01
- Developed and measured KPI’s/budgets for eChannels department
- Developed efficient, accurate reporting regimes, which delivered timely information to end-users
- Consistently worked to improve the quality and efficiency of reporting
- Prepared/conducted end user training
- Evaluated alternative methods and selected solutions that best meet user requirements
- Served as 'subject matter expert' and provided web analytic reporting on all Web trends related matters for whole group
- Effective participation in projects as requested (including conversion of existing reports to an automated solution).
Internet Marketing Co-ordinator
St George Bank
2003.01 - 2003.10
- Assisting Snr Sales and Marketing Manager with implementation of campaigns on-time and on-budget
- Internal marketing and effective communication of all new campaigns to relevant staff across the St.George group
- Responsible of budget for all assigned campaigns including Marketing expenses, gambling licences, and Marketing collateral with Blue Star Printing and Salmat.
BPAY Officer
St George Bank
2001.03 - 2002.12
- Main contact in the bank for all BPAY/Internet Traces and recalls
- Exercised strong interpersonal skills to provide phone support to personal and business banking staff internally
- Reconciled ledgers and settlements for Direct Entries.
- Liaised with other financial institutions to resolve escalations
- Attended BPAY meetings every month with BPAY Committee and Board members
Team Leader - Hospitality
Spotless Catering Services
1994.09 - 2000.11
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Travel Consultant
Amica Travel Agent
1989.11 - 1993.03
- Book flights/accommodation and dealt directly with the airines to make bookings for corporate and walk-in's
- Attended seminars and provided sound knowledge to staff on holiday destinations, tours and cruises
- Regularly visited airlines to pick up specific airline tickets
- Admin duties for the agency that incorporated banking, client itineraries and invoices
- Managed incoming calls, emails and fax
- Attended TAFE once a week to complete Fares and Ticketing Course
Education
Diploma in Business and Marketing -
TAFE Ultimo
Sydney, NSW07.1995
Fares And Ticketing 1, 2 And 3 -
Sydney Technical College (TAFE)
Sydney, NSW12.1991
HSC -
Moorefield Girls High School
Kogarah, NSW10.1989
Skills
- Exceptional Customer Service
- Sales Focused
- Influencing skills
- Product Sales and Marketing
- Attention to detail
- Proficient in Excel, Word and Powerpoint
- Team player
- Reporting and Marketing background
HOBBIES AND INTERESTS
Travel
Music
Beach
Reading
Socialising
Pets
References
Available on request.
Timeline
Sales Manager
Tasty Fresh Food
2015.09 - Current
Teller
Commonwealth Bank
2013.08 - 2015.08
E-Commerce & Third Parties Relationship Manager
Westpac Banking Corporation, WBC
2010.10 - 2013.07
E-Payments Manager
St George Bank
2009.11 - 2010.10
Business Development Manager
St George Bank
2006.02 - 2009.11
Analyst, Reporting and Financial Performance
St George Bank
2003.10 - 2005.01
Internet Marketing Co-ordinator
St George Bank
2003.01 - 2003.10
BPAY Officer
St George Bank
2001.03 - 2002.12
Team Leader - Hospitality
Spotless Catering Services
1994.09 - 2000.11
Travel Consultant
Amica Travel Agent
1989.11 - 1993.03
Diploma in Business and Marketing -
TAFE Ultimo
Fares And Ticketing 1, 2 And 3 -
Sydney Technical College (TAFE)
HSC -
Moorefield Girls High School
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