Snezana Marinkovic
Sydney,NSW
Summary
Dynamic professional with a proven track record at the Australian Taxation Office, excelling in project management and stakeholder communications. Spearheaded process improvements, enhancing system efficiency and customer satisfaction. Skilled in MS Office and adept at strategic planning, consistently delivering results that exceed expectations.
Overview
13
13
years of professional experience
Work History
Entry Level Program Manager
Australian Taxation Office
04.2023 - Current
- Supported planning and governance of Entry Level Programs
- Established strong relationships with key stakeholders, ensuring support for programs.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified programs obstacles and communicated possible impacts to team.
- Developed detailed business reports based on broad guidance and direction
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Human Resources Officer
Australian Taxation Office: Staff Experience
02.2022 - 03.2023
- Conducted exit surveys to verify compliance with HR best practices.
- Evaluated the effectiveness of current HR systems ; identified areas requiring enhancement or replacement.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Contributed to development of Quality Assurance process in HR Case Management.
- Created and delivered Quality Assurance Assessor training
- Enhanced staff experience and employee satisfaction by reviewing and implementing improvements to returning from long term leave proceed.
Business Process Improvement Specialist
Australian Taxation Office: ATOP Business Insights
02.2019 - 01.2022
- Enhanced customer satisfaction by revamping existing procedures to better meet client needs.
- Streamlined workflow for increased productivity with detailed process mapping and analysis.
- Identified, developed and implemented necessary process improvements for key initiatives.
- Facilitated training sessions on new processes and procedures, ensuring seamless adoption by team members.
- Collaborated with stakeholders to gather requirements and develop customized process improvement strategies.
- Built strong relationships with business stakeholders through positive attitude and attentive response.
- Generated reports detailing findings and recommendations.
System Support Officer
Australian Taxation Office: ATOF Corporate Systems
07.2013 - 02.2019
- Ensured business continuity during critical events by developing contingency plans for potential system failures.
- Conducted regular audits of existing systems, ensuring compliance with relevant industry regulations and company policies.
- Resolved technical issues quickly by replicating system fault sequence to verify correct operations and detect errors.
- Collaborated with cross-functional teams to identify areas for process improvement, leading to enhanced efficiency across the organization.
- Improved system efficiency by identifying and resolving technical issues in a timely manner.
- Collaborated with IT teams to implement new technology initiatives that improved overall system functionality.
- Created online training materials to assist with rolling out new technologies.
- Developed comprehensive documentation for all supported systems to facilitate knowledge sharing among team members.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Assessed business requirements to create focused solutions.
HR Generalist
Australian Taxation Office: People Helpline
09.2011 - 06.2013
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Answered and redirected incoming employee and manage HR
- Performed a range of procedural, operational and administrative Human Resources tasks and activities
- Mentored and coached less experience staff members
- Managed the schedule for People Helpline Call centre
Education
Diploma of Leadership And
2001Bachelor of Arts - Political Science
Macquarie University
Sydney, NSW04.2009
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- MS Office Applications
- Policy and procedure improvements
- Training and Development
- Critical Thinking
- Data Collection & Research
- Flexible and Adaptable
- Stakeholder Communications
Timeline
Entry Level Program Manager
Australian Taxation Office
04.2023 - Current
Human Resources Officer
Australian Taxation Office: Staff Experience
02.2022 - 03.2023
Business Process Improvement Specialist
Australian Taxation Office: ATOP Business Insights
02.2019 - 01.2022
System Support Officer
Australian Taxation Office: ATOF Corporate Systems
07.2013 - 02.2019
HR Generalist
Australian Taxation Office: People Helpline
09.2011 - 06.2013
Diploma of Leadership And
Bachelor of Arts - Political Science
Macquarie University
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