Snezana (Nina) Sovilj

• Assisted clients in navigating court systems and legal processes efficiently.
• Provided accurate information on documentation requirements and legal procedures.
• Coordinated appointments between clients and court officials to ensure timely meetings.
• Maintained detailed client records and updated databases for effective case management.
• Educated clients on rights and available community resources to enhance accessibility.
• Streamlined account application processes to boost operational productivity.
• Ensured compliance with laws, regulations, and industry standards consistently.
• Developed strategies for improving customer service based on client feedback.
• Attended educational trainings and workshops for professional growth.
• Performed administrative duties such as filing documents, preparing letters.
• Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
• Assisted in training new Client Service Officers on policies and procedures.
• Accounts and disbursements, such as bail refunds, overpayments, and money to resolve customers' service requests.
• Mentored junior team members and managed employee relationships.
• Liaised between judiciary court users to ensure court services and customer needs are met.

Campbelltown Children’s Court (2010–2013)

Team Leader (Grade 5/6)

• Fulfilled duties consistent with previous Office Manager positions: supervising staff, issuing warrants, and managing data and client services.

Campbelltown Children’s Court (2007–2009)

Office Manager (Grade 3/4)

• Continued service delivery and staff management consistent with prior Office Manager roles.

Assistant to the Registrar (Grade 3/4)

• Created and managed case files via COMS, and compiled statistical data.
• Finalized and disseminated court orders, and provided frontline support.
• Facilitated court user meetings and shared minutes.

Acting Registrar (Grade 9/10)

• Authorized warrants and developed statistical reports using Excel for Chief Magistrate meetings and data quality.
• Delivered accurate and timely case processing and data entry.

Office Manager (Grades 3/4 and 5/6) Department of Justice (Courts & Tribunals)

• Oversaw criminal and care jurisdiction case creation, warrant processing, and staff supervision
• Delivered training and general administrative services across multiple court areas

Liverpool Local Court (2002) six month ¾ secondment

Client Service Officer (Grade 3/4)

• Delivered frontline customer service and assisted in case processing

• Supported courtroom operations, including court officer/monitor, transcript processing, and updating justice applications/databases to reflect accurate information.
• Maintained justice system records via Justicelink and JIS, processed civil claims, Family Law data, and transcript requests.
• along with other office duties