Snigdha Nagpal
Sydney,NSW
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Hennes & Mauritz (H&M)
10.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Programmer Analyst Trainee
Cognizant Technology Solutions
02.2022 - 07.2023
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently
- Lead international client calls for the factory team
- Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings
- Developed a dashboard that provided stakeholders with an overview of key performance indicators
Receptionist
Taj Hotels
09.2021 - 12.2021
- Organized and maintained an efficient filing system, resulting in improved document retrieval time
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
Customer Sales Assistant Trainee
MDAS the Meter Data Acquisition System
08.2021 - 09.2021
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience
- Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales
- Developed and maintained a customer database to track customer information and sales activities
Retail Assistant
Tommy Hilfiger
02.2021 - 07.2021
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Developed customer service scripts to ensure consistent customer service across all customer service channels
Education
Master of Interaction Design (Extension) -
University of Technology Sydney
Sydney, NSW06.2025
Bachelor of Technology -
A.P.J Abdul Kalam Technical University
07.2022
Skills
- Data Analysis & Visualization
- Microsoft Office
- Jira, Agile Methodologies
- HTML, CSS, Java Script
- Empathy, Problem Solving, Communication, Patience
- Customer Service
- Leadership
- Ability to Multitask
Timeline
Sales Advisor
Hennes & Mauritz (H&M)
10.2023 - Current
Programmer Analyst Trainee
Cognizant Technology Solutions
02.2022 - 07.2023
Receptionist
Taj Hotels
09.2021 - 12.2021
Customer Sales Assistant Trainee
MDAS the Meter Data Acquisition System
08.2021 - 09.2021
Retail Assistant
Tommy Hilfiger
02.2021 - 07.2021
Master of Interaction Design (Extension) -
University of Technology Sydney
Bachelor of Technology -
A.P.J Abdul Kalam Technical University
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