Soarah Nezami
Melbourne,VIC
Summary
I have a strong passion for making a positive impact through my work. My background spans roles such as support worker, receptionist, and assistant store-manager, where I've gained essential skills in communication, problem-solving, and client service.
I've gained valuable experience in teaching life skills with empathy, managing client communications effectively, and overseeing daily operations with attention to detail. These experiences have taught me the importance of patience and adaptability in navigating difficult challenges.
I succeed in collaborative environments where I can leverage my interpersonal skills to foster teamwork and achieve shared goals. Outside of work, I am committed to continuous learning and personal growth, always seeking new opportunities to broaden my skills and perspectives.
Overview
5
5
years of professional experience
Work History
Support Coordinator
Personalised Support Services
07.2023 - Current
- Assisted clients in accessing support services and coordinating their care plans
- Facilitated communication between clients and service providers to ensure effective support delivery
- Providing support to clients facing difficult and life-threatening situations
Support Worker
BeeyaCare
12.2022 - 07.2023
- Traveled to various locations to support individuals with complex and non-complex behavioral, emotional and physical needs
- Provided compassionate care and assistance, fostering a supportive environment for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Store Assistant Manager
Crocs playcentre
02.2022 - 09.2022
- Supervised and coached store staff, improving team skills through training and performance management
- Managed daily operations, including scheduling, task delegation, and quality assurance
- Achieved operational excellence by monitoring and evaluating job performance
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Established and maintained professional relationships with customers to increase trust.
- Increased sales and customer satisfaction through personalized servicing.
Receptionist
Safi Legal
03.2021 - 12.2021
- Answered a large amount of incoming calls, acting as the first point of contact and representing the company while answering their inquiries
- Documented each and every incoming call from what time they called to what the call ended while writing down their names and phone numbers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Support Worker/Volunteer
North West Disability Services Australia Limited
03.2019 - 12.2019
- Volunteered and assisted individuals in need, focusing on teaching life skills in an engaging manner
- Developed patience and effective communication skills in supporting individuals under stress
- Facilitated decision-making and problem-solving for clients.
Education
High school -
Wellington Secondary College
Cert IV in Mental Health (Ongoing) -
TAFE NSW
Bachelors of Health and Medical Science (Ongoing) -
Charles Sturt University
Skills
Client Relationship Building:
- Engage customers warmly to create a welcoming environment, fostering loyalty and repeat business
Customer Service:
- Proficient in understanding customer needs and ensuring satisfaction through attentive service
Team Collaboration in Fast-Paced Environments:
- Experienced in working collaboratively in high-pressure settings to achieve team objectives
Effective Listening and Execution:
- Demonstrates strong listening skills and follows instructions accurately to meet team and customer requirements
Clear Communication:
- Communicates effectively with customers and team members to ensure smooth operations and customer satisfaction
Performance Under Pressure:
- Thrives in high-stress situations, maintaining efficiency and delivering results under tight deadlines
Patience and Resilience:
- Developed patience through managing challenging circumstances, maintaining professionalism and positivity
Time Management:
- Skilled in prioritizing tasks and managing time effectively to meet operational needs and customer expectations
Customer Relationship Management (CRM):
- Proficient in utilising CRM tools and strategies to build and maintain strong customer relationships
Product and Service Knowledge :
- Possesses in-depth knowledge of products and services, enabling informed customer interactions and recommendations
Languages
English
Farsi
Spanish
Timeline
Support Coordinator
Personalised Support Services
07.2023 - Current
Support Worker
BeeyaCare
12.2022 - 07.2023
Store Assistant Manager
Crocs playcentre
02.2022 - 09.2022
Receptionist
Safi Legal
03.2021 - 12.2021
Support Worker/Volunteer
North West Disability Services Australia Limited
03.2019 - 12.2019
High school -
Wellington Secondary College
Cert IV in Mental Health (Ongoing) -
TAFE NSW
Bachelors of Health and Medical Science (Ongoing) -
Charles Sturt University
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