Summary
Overview
Work History
Education
Skills
References
Languages
Work Availability
Timeline
Sobhna Shirley Prasad

Sobhna Shirley Prasad

Macquarie Fields,NSW

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 25 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

16
16
years of professional experience

Work History

CARER

HEALTH CARE AUSTRALIA
03.2023 - Current
  • Working in a community-based clients who require full support and care with their daily living skills such as personal care, transferring to and from their wheelchair
  • Feeding, showering and therapy exercises like standing frames, music therapy
  • Accompanying clients to their appointments and other social events, including them in community
  • Encouraging clients to do daily activities, including any house chores I do
  • Working with young adults, where I take them to their appointments, talking to them and listening to them
  • Doing activities, physical exercise, and teaching computer skills
  • Working with challenging behavior clients
  • Administration duties for example: uploading documents, reports, emailing sign on sheets, preparing meals, preparing their bags, administration of medications to the clients
  • Supporting them in any activities they choose to do
  • Cleaning the site and keeping it clean
  • Assisting other staff, working in pairs to shower etc
  • Assisting them to their appointments, doing clients personal shopping
  • Taking clients out on weekends to community access programs
  • Greeting visitors/families
  • Data entry of shift notes, incidents, or any relevant documents

TEACHERS ASSISTANT/SLSO

CASULA PUBLIC SCHOOL
01.2020 - 05.2020
  • Assisting in development and implementation of lesson plans and activities
  • Providing one on one or group support to students who need it
  • Working with special needs students
  • Doing playground duties such as supervising students during their playground activities and during recess and lunch
  • Maintaining a safe and healthy classroom environment and discipline.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

SUPPORT WORKER

AUSTRALIAN FOUNDATION FOR DISABILITY
01.2014 - 01.2019
  • Working with young youths, empowering, and encouraging them to learn daily living skills
  • Picking and dropping clients to and from day programs and sites
  • Young youths come to day program where we did activities with them, took them out in the community
  • Administering medications
  • Working with clients with challenging behaviors
  • Encouraging clients to participate in daily activities I have been working at Alford's group homes, Respite homes and center-based sites
  • My job roles varied from Setting up new houses for clients, greeting new clients and their families into the new homes, briefing them through the documents
  • Training and inducting new staff for new homes, data entry of all daily reports, handovers, and making sure the clients and their families are comfortable and happy with the services provided to them
  • Occasionally requesting for feedback or any improvements that might be needed and forwarding all information to relevant departments to be actioned
  • Acting as their advocate where required.

CLAIMS CONSULTANT

SENSIS PTY LTD
01.2008 - 01.2014
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Gather and verify all required customer information for tracking purposes
  • Addressed and resolved customer product complaints empathetically and professionally
  • Accurately documented, researched, and resolved customer service issues
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Identified chronic customer issues by creating and maintaining customer complaint log
  • Referred unresolved customer grievances to designated departments for further investigation
  • Resolve service, pricing and technical problems for customers by asking clear and specific questions
  • Managed high call volume with tact and professionalism
  • Receiving and resolving any customer claims/ disputes in a professional and ethical manner.

Education

Bachelor's in Counselling And Psychotherapy -

AIPC, Sydney, NSW
02.2024

DIPLOMA IN COUNSELLING -

TAFE -BANKSTOWN
07.2023

CERTIFICATE IV DISABILITY -

TAFE -MACQUARIE FIELDS

CERT IV EDUCATION SUPPORT -PRIMARY SCHOOL -

TAFE -BANKSTOWN
01.2019

Skills

  • Essential Care Skills
  • First Aid/CPR
  • WWC certificate (WWC0919318E)
  • Documentation and Record Keeping
  • Medication Trained
  • Full NSW driver's License auto/manual
  • Manual handling skills
  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Mobility Assistance
  • Behavioral support
  • Meal Preparation

References

  • Shelly Edwards - HCA (current job) SSC 0436 605 447
  • Fred Etuk, Afford - House manager, 0412 796 366
  • Idoia Fontana, Afford work colleague, 0416 001 569
  • Nicole Monty, Afford - work colleague, 0452406208

Languages

Hindi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

CARER - HEALTH CARE AUSTRALIA
03.2023 - Current
TEACHERS ASSISTANT/SLSO - CASULA PUBLIC SCHOOL
01.2020 - 05.2020
SUPPORT WORKER - AUSTRALIAN FOUNDATION FOR DISABILITY
01.2014 - 01.2019
CLAIMS CONSULTANT - SENSIS PTY LTD
01.2008 - 01.2014
AIPC - Bachelor's in Counselling And Psychotherapy,
TAFE -BANKSTOWN - DIPLOMA IN COUNSELLING,
TAFE -MACQUARIE FIELDS - CERTIFICATE IV DISABILITY,
TAFE -BANKSTOWN - CERT IV EDUCATION SUPPORT -PRIMARY SCHOOL,

Similar Profiles

CREATE PROFILE
Sobhna Shirley Prasad