Sobu Pun
Cairns,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager/Customer Service Manager
Community Enterprise Queensland (Non Profit)
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Relief Manager
Aboriginal Corporation (Non Profit)
03.2023 - 11.2023
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Conducted regular financial audits to maintain accurate records and identify areas for improvement.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
Online Customer Service Manager
Woolworths Supermarket
04.2020 - 03.2023
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Assistant Accountant
Outback Steak House
01.2020 - 03.2021
- Creating and returning statements and documents to clients by set deadlines
- Preparing business and individual income tax returns and statements
- Preparing tax statements, financial statements, and BAS statements at required intervals
- Bank Statement reconciliation
- Liaising with the ATO representing clients
- Interacting actively with the clients
- Posting journals and data entries using MYOB.
- General Admin duties for the office like filling, printing, copy, appointments and responding to phone or email enquiries
Education
Certificate - MYOB essential
The Career Academy
01.2021
Certified General Accountant -
Institute of Public Accountant
01.2021
MBA - Business Administration
Universal Business School
Townhall, NSW12.2019
BBA - Accounting And Finance/Banking And Insurance
Siddhartha International College
02-2016
Skills
- Fax machine
- Photocopier
- Printer
- MYOB
- XERO
- Spreadsheet
- Word Processing
- Database Management
- Word
- Excel
Accomplishments
- Managed team of 54 staff members at a time.
- Drove record-high sales that elevated the store's ranking in the company from top 20 to top 3.
Attributes
- Excellent customer service, organisational and time management skills.
- Exceptional and high level analytical, problem solving, negotiation skills along with ability to prioritize and plan.
- Excellent written and oral communication skills and able to maintain effective relationship with higher management and colleagues.
- Detail orientated adapt to worldwide systems quickly.
- Disciplined, honest and hardworking.
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Assistant Store Manager/Customer Service Manager
Community Enterprise Queensland (Non Profit)
11.2023 - Current
Relief Manager
Aboriginal Corporation (Non Profit)
03.2023 - 11.2023
Online Customer Service Manager
Woolworths Supermarket
04.2020 - 03.2023
Assistant Accountant
Outback Steak House
01.2020 - 03.2021
Certified General Accountant -
Institute of Public Accountant
Certificate - MYOB essential
The Career Academy
MBA - Business Administration
Universal Business School
BBA - Accounting And Finance/Banking And Insurance
Siddhartha International College
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