Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Socerfin Katoa

6B Nardoo Loop

Summary

Dynamic professional with experience in security and customer service, notably at MSS Security. Proven ability to enhance safety protocols and train staff effectively. Skilled in strategic planning and interpersonal communication, consistently achieving high levels of customer satisfaction and operational efficiency. Committed to fostering teamwork and maintaining a secure environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Airport Security Screener

MSS Security
12.2023 - 04.2025
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Assisted in training new airport security screener's, ensuring adherence to established guidelines and best practices.
  • Reduced risk of potential threats by effectively utilizing X-ray machines, metal detectors, and physical pat downs.
  • Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.

Customer Service Representative

Mount Newman Furniture
10.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Warehousing Associate/Store Person

Blackwoods
09.2021 - 09.2022
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Coordinated with other departments to address any discrepancies in inventory counts or shipment details promptly.
  • Maintained accurate records of inbound and outbound shipments using warehouse management software.
  • Assisted in meeting tight deadlines during peak seasons by working overtime and efficiently managing resources.

Support Worker

Epis
03.2019 - 05.2020
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.

Supervisor

Sim Fresh
02.2016 - 04.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workshop work flow for over 20 employees.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Certificate IV - Age Care

East Pilbara Independant Support
Newman, WA
11-2020

Certificate III - Age Care

Sunraysia Institute of TAFE
Mildura, VIC
01-2016

High School Diploma -

Mable Park State High School
Queensland
11.2007

Skills

  • Training and Development
  • Staff Management
  • Negotiation
  • Strategic planning
  • Interpersonal Communication
  • Passenger screening
  • Fire safety awareness
  • Reliable and punctual
  • Time management
  • Dedicated and Strong Work Ethic
  • Quick Learner

Certification


  • First Aid Training - 2021
  • Manual Handling Training - 2021
  • Basic Fire Fighting - 2024
  • Emergency Warden & Chief - 2024
  • Forklift License - 2025

References

Kyle Dacoco, Mss, Supervisor- 0407 352 485

Evylin Warusam, Mss, Supervisor- 0407 352 485

Elina Losaki, Comfortstyle Newman, Manager- (08) 9175 5835

Timeline

Airport Security Screener

MSS Security
12.2023 - 04.2025

Customer Service Representative

Mount Newman Furniture
10.2022 - 08.2023

Warehousing Associate/Store Person

Blackwoods
09.2021 - 09.2022

Support Worker

Epis
03.2019 - 05.2020

Supervisor

Sim Fresh
02.2016 - 04.2018

Certificate IV - Age Care

East Pilbara Independant Support

Certificate III - Age Care

Sunraysia Institute of TAFE

High School Diploma -

Mable Park State High School

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Socerfin Katoa