Socheata Sun

• Established new policies and updated existing policies to improve standard of care for patients.
• Participate in strategic planning and development of services, aligning them with organisational goals and objectives. Eg. Introducing My Health Record policy with continuous training and improvement metrics to validate effectiveness.
• Identified department issues to recommend corrective actions.
• Ensure compliance with all relevant Department of Health regulations, NSQHS accreditation standards, and quality improvement initiatives.
• Conduct risk assessments in response to emerging issues and oversee continuous monitoring of risk registers.
• Supervise and mentor nursing staff. Created staffing plans that aligned with anticipated patient volumes and acuity, ensuring that nursing workforce was optimally aligned with SEC's financial and patient care objectives.
• Collaborate with medical director, physicians, administrators, to enhance care coordination and patient satisfaction.
• Establish and monitor key performance metrics and indicators, analyse data, implement improvements and report outcomes. Eg. Oversaw nurse documentation compliance metrics, enhancing accuracy and completeness by 25% through targeted training and audits.

See Below

• Provide leadership to a team of 15 staff in delivering high-quality patient care, ensuring adherence to best practices and standards.
• Oversee and mentor nursing staff, including scheduling, training, and performance evaluations.
• Ensure the unit complies with all regulatory and accreditation standards, implementing quality improvement initiatives as needed.
• Develop and lead emergency response protocols, ensuring staff readiness to handle unexpected situations.
• Advocate for patients' needs and rights, ensuring a patient-centered approach to care.
• Efficiently manage medical supplies, equipment, and inventory to maintain smooth unit operations.

• Conduct thorough patient assessments, reviewing medical histories, allergies, and medications to ensure patient suitability for endoscopy procedures.
• Educate patients about the procedure, its purpose, potential risks, and post-procedure care, ensuring they are well-informed and prepared.
• Guide patients through the informed consent process, ensuring they understand and consent to the procedure.
• Continuously monitor patient vital signs during procedures, promptly identifying and addressing any changes in condition.
• Assist the anaesthetist with sedation, ensuring patient comfort and safety throughout the endoscopy.
• Respond to emergencies during procedures, initiating appropriate interventions and alerting for additional help when necessary.
• Provide support to gastroenterologists during procedures, passing instruments, performing hot and cold polypectemies, tattoo marking, haemostasis clipping as well as documenting findings.
• Monitor patients in the recovery area, assessing for any immediate complications, and providing post-procedure instructions and care.
• Strictly adhere to infection control protocols, ensuring the cleanliness and sterilisation of equipment and maintaining a safe environment.
• Proficient in cleaning, disinfection, and sterilisation of endoscopic instruments and equipment in accordance with AS 4187:2014 guidelines.

• Effectively prioritised tasks and organised workflow to increase efficiency.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Used POS system to enter orders, process payments and issue receipts.