Sodavann Lim
Summary
Innovative Job Title with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
2
2
years of professional experience
Work History
Housekeeping Coordinator
Empire Hospitality
Four Points Central Park, Sydney, NSW
06.2023 - Current
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Floor Supervisor
Empire Hospitality
Sydney, NSW
02.2022 - Current
- Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.
- Optimized resource allocation through effective inventory management, reducing wastage and costs.
- Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
- Implemented quality control measures for maintaining exceptional room presentation, elevating the guest experience.
- Conducted regular inspections of all assigned areas to guarantee adherence to cleanliness standards.
- Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
- Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
- Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
- Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent.
Education
Bachelor - Hospitality
Torrens University Australia
Sydney, NSWSkills
Manage the team
Ensure all the task are done by the day
Languages
Cambodian
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Coordinator
Empire Hospitality
06.2023 - Current
Housekeeping Floor Supervisor
Empire Hospitality
02.2022 - Current
Bachelor - Hospitality
Torrens University Australia