Sofaia Talanoa
Condell Park,NSW
Summary
Experienced Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. . Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
7
7
years of professional experience
Work History
Learning and Development Specialist
Woolworths Group
01.2019 - Current
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences..
- Created and developed Leadership Programs
- Facilitated Leadership Programs
Customer Service Representative
Woolworths Group
10.2016 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- progressed as Subject Matter Expert with in 1 year
- Cross-trained and provided backup support for organisational leadership.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Matraville Sports High School
Chifley, NSW11.2014
Skills
- Career Development
- Employee Engagement
- Change Management
- Conflict Resolution
- Leadership Development
- Emotional Intelligence
- Instructional Design
- Project Management
- Onboarding Programs
Timeline
Learning and Development Specialist
Woolworths Group
01.2019 - Current
Customer Service Representative
Woolworths Group
10.2016 - 10.2019
High School Diploma -
Matraville Sports High School
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