Sofia Adhikari
Gosford,NSW
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service
Oliver Brown
10.2023 - Current
- Provided high-quality customer service, addressing customers concerns promptly and professionally.
- Built positive relationships with customers by providing exceptional customer service.
- Collaborated with team members to improve overall response times and service quality.
Health Care Assistant
Chamberlin Age care
Sydney , Gosford
Feb.2022 - Oct.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Supervisor
Despresso Cafe
Gosford , NSW
Jun.2023 - Feb.2024
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Monitored customer feedback to improve barista performance and customer service.
- Supervised and trained staff on product knowledge and customer service.
Education
High School Diploma -
Southern Cross of Business
Bankstown, NSW02.2024
High School Diploma -
School Level
Him Rashmi High School 02.2020 - 02.2021
Languages
English
Professional Working
Nepali
Full Professional
Hindi
Elementary
Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hours4-day work weekSkills
- Customer Satisfaction
- Client Relationships
- Customer Service Process Improvement
- Order and Refund Processing
- Issue and Complaint Resolution
Timeline
Customer Service
Oliver Brown
10.2023 - Current
Supervisor
Despresso Cafe
Jun.2023 - Feb.2024
Health Care Assistant
Chamberlin Age care
Feb.2022 - Oct.2024
High School Diploma -
School Level
02.2020 - 02.2021
High School Diploma -
Southern Cross of Business