Overview
Work History
Education
Languages
Work Preference
Skills
Timeline
Generic

Sofia Adhikari

Gosford,NSW

Overview

3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Customer Service

Oliver Brown
10.2023 - Current
  • Provided high-quality customer service, addressing customers concerns promptly and professionally.
  • Built positive relationships with customers by providing exceptional customer service.
  • Collaborated with team members to improve overall response times and service quality.

Health Care Assistant

Chamberlin Age care
Sydney , Gosford
Feb.2022 - Oct.2024
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

Supervisor

Despresso Cafe
Gosford , NSW
Jun.2023 - Feb.2024
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Monitored customer feedback to improve barista performance and customer service.
  • Supervised and trained staff on product knowledge and customer service.

Education

High School Diploma -

Southern Cross of Business
Bankstown, NSW
02.2024

High School Diploma -

School Level
Him Rashmi High School
02.2020 - 02.2021

Languages

English
Professional Working
Nepali
Full Professional
Hindi
Elementary

Work Preference

Work Type

Part Time

Location Preference

On-Site

Important To Me

Work-life balanceFlexible work hours4-day work week

Skills

  • Customer Satisfaction
  • Client Relationships
  • Customer Service Process Improvement
  • Order and Refund Processing
  • Issue and Complaint Resolution

Timeline

Customer Service

Oliver Brown
10.2023 - Current

Supervisor

Despresso Cafe
Jun.2023 - Feb.2024

Health Care Assistant

Chamberlin Age care
Feb.2022 - Oct.2024

High School Diploma -

School Level
02.2020 - 02.2021

High School Diploma -

Southern Cross of Business

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Sofia Adhikari