Sofia Amarni

• Managing diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Present, promote, and sell products/services to our B2B Clients
• Generating new business through networking.
• Work directly with suppliers to resolve order-related issues, negotiate credits, and facilitate proofs
• Established relationships with key decision-makers within customer's organisation to promote growth and retention.
• Arrange and attend business meetings with prospective clients.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Observing industry trends, competitor maneuvers, and market dynamics to pinpoint avenues for growth and identify potential sales and revenue threats.
• Attending events and APPA shows to connect with vendors and build long lasting relationships with our suppliers.

• Prepare and present compelling quotes to prospective clients.
• Notify all departments of changes to jobs that occur after initial posting of that job.
• Process proofs for customer and release job to production with all approvals in place.
• Generate Purchase Orders for outside services as needed on each job.
• Adjust/create invoices in CRM to ensure all communication and job costs have been captured accordingly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Santos: Receptionist

• Handling over 60 incoming phone calls, directing them when necessary and taking messages within established guidelines
• Booking conference rooms for meetings and presentations and ensuring that refreshments are available before meetings start
• Ensuring visitors sign in on arrival in reception area

SA Police (SAPOL): Screening Officer (CAU Department)

• Screening applications
• Dealing with inbound and outbound calls
• Advising applicants regarding updated covid rules
• Refer applicants to other relevant services.
• Reviewing applications and making decision on whether to approve or decline
• Liaising with SA Health and other covid response team

SA Health: Admin

• Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email enquiries
• Data entry