Summary
Work History
Education
Skills
Timeline
Generic

Sofia Aroyan

Forestville,NSW

Summary

Knowledgeable and dedicated customer service professional with little, but significant experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Team Member

Coles Supermarket
03.2023 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

St. Andrew's Cathedral School
Sydney, NSW

Skills

  • Conflict Resolution Techniques
  • Customer Inquiries
  • Cash Handling
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Professional Relationships

Timeline

Customer Service Team Member

Coles Supermarket
03.2023 - Current

High School Diploma -

St. Andrew's Cathedral School
Sofia Aroyan