Sofia Dimakakou
Melbourne,VIC
Summary
Dedicated customer service professional with 10+ experience delivering quality service and unparalleled support. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Music Artist
Self Employed
03.2017 - Current
- Writing, recording, producing and co-engineering music
- Developing and maintaining relationships with industry professionals and creatives
- Planning schedules and budgets for upcoming music releases
Customer Service Representative
Bupa
06.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Officer
Link Group
05.2022 - 02.2023
- Accurately prepared investors' accounts to keep payments up to date
- Provided company information and policies to investors upon enquiry
- Maintained strong knowledge of internal processing whilst adhering to the security protocol
- Raised enquiries with data management and resolved account issues with investors via phone or email
- Updated account details and provided forms for investors upon request
Customer Service Consultant
Mercedes Benz Insurance
10.2021 - 05.2022
- Processing customer adjustments to maintain financial accounts
- Clarifying customer issues and determined the root cause of problems to resolve product or service complaints
- Offering advice and assistance to customers whilst paying attention to special needs or wants
- Effective liaison between customers and internal departments
- Updating account information to maintain customer records
Trainer/Senior Sales Assistant
Culture Kings
01.2015 - 10.2021
- Superstar rapport building skills
- Excellent multitasking and organisational skills
- Proven successful working within tight deadlines and fast-paced atmosphere
- Adaptive to customers/environment
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Top Work Achievement: #1 Salesperson company wide - February 2019
Education
Victorian Certificate of Education - Year 12
South Oakleigh College
Skills
- Effective written & verbal communication
- Computer proficiency
- Active listening skills
- Problem Solving/ Creative thinking
- Attentive to detail
- Technical Troubleshooting
Website
www.sophiyamusic.com
References
Dion Brownfield - Artist manager 0429 924 727
Stav Carrafa - Bupa Team Leader 0413 595 820
Issmael Nanai - Link Group Team Leader 0431 112 113
Vaiana Sui - Culture Kings Manager 0431 436 563
Timeline
Customer Service Representative
Bupa
06.2023 - Current
Customer Service Officer
Link Group
05.2022 - 02.2023
Customer Service Consultant
Mercedes Benz Insurance
10.2021 - 05.2022
Music Artist
Self Employed
03.2017 - Current
Trainer/Senior Sales Assistant
Culture Kings
01.2015 - 10.2021
Victorian Certificate of Education - Year 12
South Oakleigh College
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