Sofia Heinermann Fernandez
Randwick,NSW
Summary
Motivated and hardworking team player with engaging personality and flexible approach. Effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender Assistant
Aribau Bar
04.2022 - 01.2023
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Cashier
Maldini
10.2017 - 02.2019
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Supported management in implementing operational improvements such as creating a semi-automatic excel sheet for end-of-shift balances, to save data and ease the transition between shifts.
- Managed approximately +150 high volume transactions on busy days.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Waitress Trainee
RF Eventos
12.2017 - 01.2018
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Waitress Trainee
Rienzi Catering
01.2017 - 12.2017
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Drink Runner
Rf
01.2016 - 12.2017
- Enhanced customer satisfaction by promptly delivering drinks to guests in a timely manner.
- Ensured accurate drink orders by thoroughly reviewing tickets and communicating with bartenders.
- Maintained cleanliness of the bar area, assisting with restocking and organizing supplies for efficient service.
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
Education
Coffee School - Barista Skills
Sydney Bar School
Sydney CBD02.2024
Hospitality
Clear To Work
Brisbane, QLD02.2024
Diploma Administrative Accounting Assistant
University of Buenos Aires - Capacitarte
Buenos Aires, Argentina12.2017
Skills
- Interpersonal skills
- Attention to detail
- Customer service
- Cleanliness maintenance
- Equipment operation
- Adaptability
- Team collaboration
- Alcohol and cafe knowledge
Certification
RSA
RSAt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Portuguese
Limited Working
Timeline
Bartender Assistant
Aribau Bar
04.2022 - 01.2023
Waitress Trainee
RF Eventos
12.2017 - 01.2018
Cashier
Maldini
10.2017 - 02.2019
Waitress Trainee
Rienzi Catering
01.2017 - 12.2017
Drink Runner
Rf
01.2016 - 12.2017
Coffee School - Barista Skills
Sydney Bar School
Hospitality
Clear To Work
Diploma Administrative Accounting Assistant
University of Buenos Aires - Capacitarte
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