Sofia Hernandez Nino
Willoughby,NSW
Summary
I am a deeply analytical and organised person. Whatever task is required of me, you will never say that I did not give it my best shot.
I've always believed that my success comes from a willingness to learn from my mistakes and a perspective that any failure is an opportunity to learn and grow.
I care about the job that I do and always aim to deliver quality, time efficient and positive outcomes for whatever is required of me.
I hope that in any encounter with my team and clients, they are left with an impression of a caring and hardworking individual who is both dedicated and strives to succeed.
Overview
6
6
years of professional experience
Work History
Operations and Office Manager
CMS Construction
01.2020 - Current
- Responsible for auditing and ordering materials and hardware for the majority of construction builds ensuring that material arrives prior to each job commencing and is within the allocated budget. In times where materials have been incorrect or missed, I have troubleshooted and found alternatives to ensure projects remain on timeline.
- I have been a direct point of communication for both our clients, contractors and employers, ensuring communication is seamless. As part of my role, I have been the primary contact to book in repairs/works and communicate the scope of works and outline of what is being carried out. I note the importance of being able to transition between both a technical vocabulary and simpler vocabulary depending on the person in front me.
- Networking and ensuring the company has positive relationships with our suppliers and sub-contractors has been pivotal to our success. This part of the job is more than an email here and there, it's ensuring our relationships are maintained and when help is required, we have it.
Restaurant Manager
Pazar
01.2019 - 01.2020
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant and team, so once weekly the team and I would sit down to read the reviews to better understand which areas needed improvement.
- Calling and confirming costumer bookings prior to opening the restaurant every day to ensure the restaurant space and tables were utilised in a efficient manner, and if cancellations were present, I would have to troubleshoot to ensure we would continue to meet our required quotas.
- Enhanced customer satisfaction by resolving disputes promptly and fairly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw front of house personnel to maintain adequate staffing levels at all times.
Team Member
Grill'd
01.2018 - 01.2019
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Working in the hospitality industry, particularly as the beginning of my work experience has taught me about costumer experience and the importance of developing positive rapport with costumers.
Education
Diploma of Business -
Tafe Digital
Sydney, NSW07.2025
Certificate IV in Building and Construction -
TAFE Digital
Sydney, NSWHigh School Certificate -
Kingsgrove High School
Skills
- Problem solver
- Proficiency in Microsoft Office
- Schedule Management
- Excellent written and oral communication skills
- Customer Service
- Health and safety compliance
- Financial Management
- Workflow Optimization
- Logistics Oversight
- Inventory Management
- Warehouse Operations
- Strategic Planning
- Invoice Processing
Languages
English
Spanish
Timeline
Operations and Office Manager
CMS Construction
01.2020 - Current
Restaurant Manager
Pazar
01.2019 - 01.2020
Team Member
Grill'd
01.2018 - 01.2019
Diploma of Business -
Tafe Digital
Certificate IV in Building and Construction -
TAFE Digital
High School Certificate -
Kingsgrove High School
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