Sofia Hoorn

• Handled customer online orders, and delivery.
• Assisted customers with product selection and inquiries, enhancing shopping experience.
• Processed transactions efficiently using point-of-sale systems, improving checkout speed.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.

• Serving, visual merchandising and store recovery
• Daily, weekly and monthly emails to RM
• Stock take and ESOR
• Restocking reports
• Store transfers, invoices and POS navigation

• Workshop preparation including, paperwork and admin.
• Mentored and supervised girls aged 8-12.

• Entertainment for children ages infant-10
• Organising and cleaning homes

Working with the Cairns Regional Council and Foundation for Young Australians; Tasked with compiling agenda items, attending meetings with the youth council and regional council. Advocated for the youth of Cairns through involvement campaigns and initiatives.

• Assisted customers with product selection and inquiries, enhancing shopping experience.
• Maintained organized merchandise displays to optimize visibility and accessibility.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
• Resolved customer complaints swiftly to maintain satisfaction and loyalty.
• Implemented inventory management strategies to reduce stock discrepancies.

• COMPLETED WORK EXPERIENCE:
• Packing, cleaning and preparing for events.
• Sorted inventory items
• Tax Filing
• Basic event planning and management

• Mark and grade work
• Tutor for aged 4-14 in Math and English