Sofia Howells
Carramar,WA
Summary
I am a hardworking and passionate job seeker with strong organizational skills and great time management.
Throughout my previous jobs and Business Certificates I have obtained, I believe I have gained skills ready to help team achieve company goals. I am keen to learn new skills and grow. Given the opportunity I will prove to be an asset, should you consider me for a position with you.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Agent
TSA Group
01.2026 - Current
- Handled inbound customer inquiries with accuracy and professionalism.
- Resolved customer issues efficiently, enhancing overall satisfaction levels.
- Documented call details accurately and provided correct authentication procedures to access customers records
- Enhanced call centre efficiency by effectively managing high call volumes in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding resolutions.
Store Manager
Chippy's Fish Cafe Carramar
07.2021 - 01.2026
Store Manager from May 2023 - January 2026
- Handling money
- Food preparation
- Customer service
- Cleaning
- Cooking food in deep fryer & grill
- Opening & Closing store
- Training employees
Hair Salon Assistant
DMH Hairdressing
06.2022 - 06.2022
- Cleaning
- Washing hair
- Making teas and coffees
- Greeting customers
Education
Graduated
Joseph Banks Secondary Collage
Banksia Grove 12-2025
Skills
- Attention to detail
- Work well under pressure
- Good communication skills
- Time management
- Work well independently and in a team
- Quick learner
- Proficient in MAC and Microsoft
- Microsoft Word
Skill Summary
Technical Skills
- Microsoft Excel
- Microsoft PowerPoint
- Lightspeed Restaurant:
- Point of sale
- Deputy
- Teams
- Process Direct
- Customer First
- Call centre operations
Certification
- Certificate II in Workplace Skills/Business
- C Class Driver’s License
- IVET Provide First Aid Certificate
- Food Safe Food Handler Training Program Certificate
- Hand Hygiene Certificate
- Certificate III in Business/Work Skills
- Certificate III In Make up
Timeline
Call Center Agent
TSA Group
01.2026 - Current
Hair Salon Assistant
DMH Hairdressing
06.2022 - 06.2022
Store Manager
Chippy's Fish Cafe Carramar
07.2021 - 01.2026
Graduated
Joseph Banks Secondary Collage
WORKSHOPS
- Crow Brush Australia
- Makeup Artistry By Kylie Perth
- Bodylicious By Brielle
REFERENCES
Available on request.