Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Hun

Sydney,NSW

Summary

  • Dedicated individual with a history of meeting company goals utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level job for the Border Officer Recruit (BFORT) Generalist position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Experience Manager

Mcdonalds
09.2019 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed new employees and on-going performance assessment of current employees.

Education

No Degree - Policing

Western Sydney University
Sydney, NSW

High School Diploma -

Chester Hill High School
Chester Hill, NSW
09.2022

Skills

  • Data Analytics
  • Team Development
  • Staff Training and Development
  • Goal-Oriented
  • Strategic Planning
  • Team Leadership
  • Decision-Making
  • Hiring and Training

Timeline

Customer Experience Manager

Mcdonalds
09.2019 - Current

No Degree - Policing

Western Sydney University

High School Diploma -

Chester Hill High School

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Sofia Hun