Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Hi, I’m

Sofia Joseph

Cleaning Business
Woonona,NSW
Sofia Joseph

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Overview

12
years of professional experience

Work History

Bula Clean
Wollongong, NSW

Owner
10.2020 - Current

Job overview

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed policies and procedures for the organization.
  • Created marketing campaigns to attract new customers.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed strategic plans to increase profitability and efficiency.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed and implemented successful sales strategies to meet business goals.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed files and payroll for employees.
  • Negotiated contracts with businesses
  • Developed strategic partnerships with other businesses to expand reach and grow client base.
  • Negotiated with suppliers for better pricing and payment terms.
  • Managed customer service inquiries via email, phone and social media platforms.
  • Supervised staff members in day-to-day operations of the business.
  • Performed administrative tasks such as data entry, filing, bookkeeping.
  • Assisted customers in selecting appropriate products or services.
  • Analyzed customer feedback data to improve product quality and customer satisfaction ratings.
  • Organised financial records, including invoices, payments, statements and taxes.
  • Built strong relationships with clients through regular communication.
  • Monitored cash flow by tracking expenses, budgeting and forecasting.
  • Prepared and submitted quarterly tax returns to the ATO.

Catering Industries
Wollongong, NSW

Operation Support Officer
03.2024 - 08.2024

Job overview

  • Assisted in developing training programs for new staff members joining the operations team.
  • Assisted in developing strategies for cost reduction across various operational departments.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
  • Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
  • Conducted cleaning inspections in all our sites from Wollongong to Wagga Wagga to ensure cleaning guidelines are followed.
  • Established hand approach to facilitate improvements to workflow.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Motivated staff through recognition programs and incentives to improve morale and job satisfaction.
  • Monitored workflow processes to identify areas for improvement and implemented necessary changes accordingly.

Prestige Paramedical Group
Miranda

Paramedical
06.2023 - 04.2024

Job overview

  • Travelling around the Illawarra and Southern Highlands collecting Pathology specimen for Insurance purpose.
  • Greeting clients in a friendly and professional manner.
  • Ensuring correct identification and all documentations are signed for billing purpose.
  • Transporting sample to the lab for processing.
  • Reporting to head office.

Southern IML Pathology
Wollongong, NSW

Pathology Collector
03.2012 - 12.2023

Job overview

  • Communicated effectively with physicians, nurses and other healthcare professionals about specimen requirements.
  • Reported any discrepancies or issues that arose during sample collections or processing immediately.
  • Followed departmental policies and procedures related to specimen processing and transport.
  • Performed venipunctures, skin punctures and capillary collections for laboratory testing.
  • Responded promptly and professionally to customer inquiries regarding specimen collection services.
  • Participated in continuing education programs related to pathology collecting practices.
  • Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
  • Ensured compliance with federal HIPAA regulations regarding patient privacy rights.
  • Cleaned work areas at the end of each shift according to infection control regulations.
  • Monitored inventory levels of supplies used in specimen collection procedures.

Direct Health Solution
Sydney, NSW

COVID-19 Rapid Response Team Member
08.2021 - 11.2021

Job overview

  • Conducted outreach efforts to educate the public about prevention strategies such as social distancing and hand hygiene.
  • Performing Rapid Antigen Test to staff in various worksites in Sydney. Performing the test, recording results and using phone app to send result to individual staff for privacy.
  • Communicated with company managers if a staff is positive and implementing the next step of action.
  • Daily meetings with management team for new updates and procedure.

KE Select
Sydney

Pathology Collector
06.2021 - 08.2021

Job overview

  • Team Leader at testing site during the pandemic overseeing staffing team, and managing day-to-day operations.
  • Working long hours to ensure that staff are adhering to safe work practice.
  • Conducted regular meetings with staff members to discuss challenges and develop solutions.
  • Resolved customer complaints promptly by providing accurate information or referring them to the appropriate personnel for assistance.
  • Assisted with recruitment activities such as screening applicants and conducting interviews.
  • Ensured compliance with local health guidelines, safety protocols, and infection control standards.

Education

Certificate IV Pathology Collection
Wollongong, NSW

University Overview

  • Currently studying Diploma in Hospitality with TAFE NSW

Skills

  • Labor Relations
  • Regulatory Compliance
  • KPI Management
  • Budget Administration
  • Administrative Oversight
  • Marketing tactics
  • Business Management
  • Profit and loss analysis
  • Contract Management
  • Cost Reduction
  • Project Management
  • Relationship Building
  • Negotiation
  • Hiring and staffing
  • Team Oversight
  • Verbal and written communication
  • Client Service
  • Staff Management

Affiliations

  • I love camping with my family and travelling around Australia.
  • Reading and learning about history.

References

References available upon request.

Timeline

Operation Support Officer

Catering Industries
03.2024 - 08.2024

Paramedical

Prestige Paramedical Group
06.2023 - 04.2024

COVID-19 Rapid Response Team Member

Direct Health Solution
08.2021 - 11.2021

Pathology Collector

KE Select
06.2021 - 08.2021

Owner

Bula Clean
10.2020 - Current

Pathology Collector

Southern IML Pathology
03.2012 - 12.2023

Certificate IV Pathology Collection

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