Sofia Labart
North Narrabeen,NSW
Summary
Whilst at high-school and after graduating, I worked at Toro Nero Pizza Co. where I began as a floor waiter to then being promoted to floor supervisor. This is where I learnt skills in exceptional customer service and leading and supporting floor staff. Soon after graduating high-school, I went into Property Management where I developed my office skills, interactions with different clients and working closing with my team to achieve our departments goals. With my ultimate goal in mind in achieving my bachelor of Nursing to then specialise in Cosmetics, I am now in my second year of full time studying while also nannying for a family of four kids for the last two years.
Overview
7
7
years of professional experience
Work History
Family Nanny
Private Family Home
08.2022 - Current
- Nurture strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Support the family in maintaining household order by performing housekeeping duties, meal preparation, and laundry tasks.
- Manage challenging behaviours calmly and effectively using positive reinforcement techniques.
- Drive children to and from school and afternoon activities.
- Attend and support the children in sporting matches and school performances.
- Teach children everyday skills and language.
- Build positive and nurturing environments to support child social and emotional growth.
- Monitor schedules to maintain sleeping, eating, and school schedules for children.
- Promote healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Maintained detailed records of daily activities including meals served, medications administered if any; reporting promptly to parents when needed.
Assistant Property Manager
Domain Residential
01.2022 - 08.2022
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed properties to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Restaurant Customer Service Supervisor
Toro Nero Pizza Co.
02.2017 - 04.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Nursing - Nursing
Torrens University Australia
Sydney, NSW12.2025
High School Diploma -
Mater Maria College
Warriewood, NSW12.2021
Skills
- Critical Thinking
- First Aid
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling
- Greeting and Seating Client
- Tech-Savvy
- Staff Management
- Customer Service
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Family Nanny
Private Family Home
08.2022 - Current
Assistant Property Manager
Domain Residential
01.2022 - 08.2022
Restaurant Customer Service Supervisor
Toro Nero Pizza Co.
02.2017 - 04.2022
Bachelor of Nursing - Nursing
Torrens University Australia
High School Diploma -
Mater Maria College
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