Sofia Loaiza
Melbourne,VIC
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food & Beverage Operational Assistant
Alexandra Club
08.2023 - Current
- Carrying out inventory and stock for the optimal functioning of our operation
- Provide customer service with high quality standards
- Skilled in crafting high-quality coffee beverages and expertly preparing cocktails with attention to detail and presentation
- Contributed to successful revenue growth by upselling menu items or suggesting add-ons when appropriate..
- Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
- Handled customer complaints professionally, leading to improved guest retention rates.
Front of House Employee
Pino Pinelli
07.2023 - 11.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Front of house host
McLaren
03.2024 - 03.2024
- Working as front of house for McLaren in Formula one
- Greeting our guesses and employees to McLaren's suite
- Preparation of coffees and Beverages
- Inventory and supply of products everyday
- General catering and team coordination
- Answered customer questions about hours, seating, and menu information.
Barista
ILSC Education Group
04.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Used POS system to accurately enter orders and process payments.
Import and export Assistant
Custom Agency Aduanimex
01.2022 - 03.2023
- Prepare and review export and import documents, including commercial invoices, packing lists, and certificates of origin, ensuring compliance with international regulations
- Collaborate with customs brokers to ensure smooth customs clearance processes for international shipments
- Coordinate with logistics and shipping departments to ensure timely and accurate documentation for outbound shipments
- Communicate effectively with international customers and suppliers to address documentation requirements and resolve any issues
- Stay updated on changes in international trade regulations and ensure the company's adherence to compliance standards
Marketing Intern
PYT COLOMBIA
02.2022 - 01.2023
- Collaborated with the marketing team to develop and implement social media strategies, resulting in a 20% increase in online engagement
- Assisted in the creation of marketing materials, including brochures, presentations, and social media content
- Contributed to the planning and execution of promotional events, ensuring successful brand visibility
Administrative assistant
Autopartes Damiel
05.2021 - 10.2021
- Managed schedules and calendars for the marketing team, optimizing time efficiency and coordination
- Coordinated team meetings and ensured seamless communication channels, fostering a collaborative work environment
- Demonstrated adaptability by efficiently handling various administrative tasks as needed
Education
Bachelor of International Business - Business
Tecnologico De Antioquia
Medellín10-2022
Certificate III WORKSKILLS - Business
Greystone College
02.2025
Skills
- Social Media Assistance
- Schedule Management
- Team Collaboration
- Creative Thinker
- Ability to Adapt
- Experience Working in a Team Environment
- Sanitation procedures
- Beverage making
- Waste reduction
- Cost control
- Catering management
- Positive attitude
- Problem-solving
- Attention to detail
- Verbal and written communic ation
- Quality control
Languages
English
Spanish
Certification
•RSA
• Coffe Skills
Timeline
Front of house host
McLaren
03.2024 - 03.2024
Food & Beverage Operational Assistant
Alexandra Club
08.2023 - Current
Front of House Employee
Pino Pinelli
07.2023 - 11.2024
Barista
ILSC Education Group
04.2023 - 10.2023
Marketing Intern
PYT COLOMBIA
02.2022 - 01.2023
Import and export Assistant
Custom Agency Aduanimex
01.2022 - 03.2023
Administrative assistant
Autopartes Damiel
05.2021 - 10.2021
Bachelor of International Business - Business
Tecnologico De Antioquia
Certificate III WORKSKILLS - Business
Greystone College
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