Sofia Lobos
Monterey
Summary
Dedicated college student with a diverse background in various roles, showcasing a strong foundation in front-of-house skills. Committed to delivering exceptional customer service and consistently achieving short- and long-term objectives. Known for active listening, rapid skill acquisition, and a strong work ethic while embracing challenges and seeking personal growth. Continuously pursuing opportunities for creativity and active engagement to foster professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail /Games Attendant
Sea Life Aquarium
03.2025 - Current
- Delivered consistently high-quality customer service to a major international attraction, welcoming 1.2M visitors annually.
- Developed the ability to operate professionally in a high volume, fast paced business environment while maintaining excellent guest satisfaction.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Ensured guest safety by monitoring attractions and adhering to operational guidelines.
- Operated ride systems and equipment, performing routine safety checks and maintenance.
Retail Worker
General Pants Co
01.2024 - 01.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Maintained store organization and cleanliness, contributing to a welcoming environment.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained KPI goals.
Hospitality Worker
Food Truck
01.2024 - 2024
- Worked in busy environments such as VIVID and The Easter Show
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely service during peak hours.
- Implemented best practices for food safety and hygiene compliance consistently.
Volunteer
Sydney Film Festival
01.2024 - 2024
- Worked at the State theatre, RITZ cinema and the Art gallery of NSW.
- Scanned tickets efficiently, ensuring smooth entry for guests.
- Assisted in managing crowd flow during peak event times.
- Provided customer support by answering queries regarding event.
Restaurant Waiter
Eat Lebanese
01.2024 - 2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and daily specials to enhance guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Waitress
Bianchinis
01.2024 - 2024
- Assisted in taking customer orders and providing menu recommendations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately, processing payments efficiently.
- Ran food back and forth from kitchen to dining area.
Hospitality Worker
Sammy's Charcoal Chicken
01.2021 - 01.2024
- Assisted in daily operations by maintaining cleanliness and organization of dining areas.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Ensured compliance with health and safety regulations during food handling and preparation.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Trained new staff on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Film and TV production
JMC
Sydney, NSW05-2025
Cert IV - Screen and media
Ultimo TAFE
Sydney, NSW01.2022
Skills
- Customer service
- Active listening
- Quick learner
- Strong work ethic
- Sales and upselling
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- Responsible Service of Alcohol Certificate
- Working with Children's Check
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail /Games Attendant
Sea Life Aquarium
03.2025 - Current
Retail Worker
General Pants Co
01.2024 - 01.2025
Hospitality Worker
Food Truck
01.2024 - 2024
Volunteer
Sydney Film Festival
01.2024 - 2024
Restaurant Waiter
Eat Lebanese
01.2024 - 2024
Waitress
Bianchinis
01.2024 - 2024
Hospitality Worker
Sammy's Charcoal Chicken
01.2021 - 01.2024
Diploma - Film and TV production
JMC
Cert IV - Screen and media
Ultimo TAFE