Sofia Maningat
Brabham,Australia
Summary
Customer-focused professional with over 7 years of experience in customer service, hospitality, logistics, and aviation. Proven ability to work in fast-paced, high-pressure environments while maintaining a strong commitment to service excellence. Skilled in problem-solving, teamwork, and adapting to diverse roles. Currently seeking an opportunity in a structured, full-time role where I can utilize my experience while expanding my skills in business, administration, or customer relations.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Swissport
05.2024 - Current
- Assisted passengers with check-in, boarding, and baggage handling.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Resolve passenger inquiries, handled complaints, and provided travel assistance.
Crew Member
KFC
05.2021 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Trainee Educator
Early Learning
12.2023 - 03.2024
- Developed engaging activities to reinforce complex concepts, resulting in increased comprehension among students.
- Established strong relationships with students, parents, and colleagues to foster open communication and support for the educational process.
Carer
Karingal Green
12.2022 - 08.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Labourer
Linfox Hazelmere
01.2022 - 05.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
Crew Member
Hungry Jack’s
03.2017 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Kiara College
Lockridge, WA11-2020
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Active listening
- Customer relations
- Computer skills
Timeline
Customer Service Agent
Swissport
05.2024 - Current
Trainee Educator
Early Learning
12.2023 - 03.2024
Carer
Karingal Green
12.2022 - 08.2023
Labourer
Linfox Hazelmere
01.2022 - 05.2022
Crew Member
KFC
05.2021 - 05.2024
Crew Member
Hungry Jack’s
03.2017 - 09.2021
High School Diploma -
Kiara College
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