Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Martin

Alkimos,WA

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

5
5
years of professional experience

Work History

Front of House Employee

TMG Melaleuka Farm
11.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Hotel Waitress

Hotel Monti
06.2023 - 10.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
  • Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.

FOH Team Member

Tortuga Beach Bar
05.2020 - 09.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.

Education

High School Diploma -

Liceo Artistico Scuola Del Libro
Urbino
06-2024

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Multitasking and organization
  • Time management
  • Clear communication
  • Punctuality and reliability
  • Greeting guests

Languages

English
Full Professional
Italian
Native or Bilingual
Spanish
Full Professional

Timeline

Front of House Employee

TMG Melaleuka Farm
11.2024 - Current

Hotel Waitress

Hotel Monti
06.2023 - 10.2024

FOH Team Member

Tortuga Beach Bar
05.2020 - 09.2023

High School Diploma -

Liceo Artistico Scuola Del Libro

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Sofia Martin