Sofia Martin
Alkimos,WA
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
5
5
years of professional experience
Work History
Front of House Employee
TMG Melaleuka Farm
11.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Hotel Waitress
Hotel Monti
06.2023 - 10.2024
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
FOH Team Member
Tortuga Beach Bar
05.2020 - 09.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Education
High School Diploma -
Liceo Artistico Scuola Del Libro
Urbino06-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Time management
- Clear communication
- Punctuality and reliability
- Greeting guests
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Full Professional
Timeline
Front of House Employee
TMG Melaleuka Farm
11.2024 - Current
Hotel Waitress
Hotel Monti
06.2023 - 10.2024
FOH Team Member
Tortuga Beach Bar
05.2020 - 09.2023
High School Diploma -
Liceo Artistico Scuola Del Libro
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