Sofia Mule
Summary
A competent and enthusiastic individual, I have spent much of my working life in various roles and developing myself, where I have risen through the ranks while accumulating a wealth of experience, particularly working in teams, planning and overseeing cash management. I am now seeking a new challenge in a role where I can utilise my skills in a team environment to contribute towards the organisation’s success. With a solid commitment to workplace safety, I am always keen to expand my knowledge and take on new responsibilities, and would be more than happy to work on a FIFO basis, or to relocate abroad. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Property Associate
Minic Property Group
- Prospecting
- Canvassing various areas as assigned for potential rentals and sales opportunities
- Phone Communications
- Liaising with the public when giving a home valuation and setting up potential sales
- Work with Company principles and meeting assigned quotas
- Making decision on the companies behalf when work automasously
- Letterbox drops
- Data Base
- Used for home valuations and when references bwere required for rental enquiries
- Home Opens
- Managed home opens and ensured records were kept of individuals entering
- Liaising with clients
- For overall process of the sale
Assistant in Nursing, Surveillance
Flex Health Group
- Assisting in Activities in Daily Living
- The overall care of the patient from washing/feeding and their wellbeing
- Providing a loving and caring environment where patients can be part of their own rehabilitation
- Engaging in patient activities
- Occupancy therapy sessions with patients
- Administration of medicianes as per prescribed to each patient
- Ongoing hygenie cleaning of the facility to ensure standards are maintained and the welfare of the patients are upheld
- Providing a safe environment for all patients and staff
Cocklebiddy Roadhouse
- Customer Service
- Cash management from restaurant and bar takings
- Bar service to the public
- Waitressing for morning service and evening meals
- Cleaning of the Bar and restaurant area to ensure standards are maintained for the public
- House Keeping of the Motel for overnight stays or longer accommadations
Sales Cadet
My Place Real Estate
- Part of the overall development of for a new suburb (Baldivis)
- Administrative paperwork
- Edited brochures for advertising
- Prospecting
- Canvassing various areas as assigned for potential rentals and sales opportunities
- Phone Communications
- Liaising with the public when giving a home valuation and setting up potential sales
- Work with Company principles and meeting assigned quotas
- Making decision on the companies behalf when work automasously
- Letterbox drops
- Data Base
- Used for home valuations and when references bwere required for rental enquiries
- Home Opens
- Managed home opens and ensured records were kept of individuals entering
- Liaising with clients
- For overall process of the sale
Sales Assistant
We staff
- Myers – Fashion department / Miss shop for sales
- Transferred display equipment between showroom and storage areas
- Maintained displays of stock
- Managing market displays for promotions
- Maintained security in fitting areas to ensure processes were upheld
- Adjusted price of stock for promotions
- Customer service – assisted clients with locating goods for purchase
- Returned misplaced items back to where they belong
- Responsible for making sure showroom was ready for the next day’s trading
- Managed other staff members to ensure the floor was maintained and clothes were re-hung for other customers
- Aligned with the stores KPIs
Cashier/Kitchen Hand
BP Service Station Kewdale
- Cash management
- Preparation of food
- Taking and filling orders
- Preparation of hot and cold beverages
- Maintaining the cleanliness of the kitchen and dishes
- Maintained kitchen stock
Cashier/ Customer Service
KFC Riverton
- Cash management
- Customer service
- Food preparation of hot and cold items
- Taking orders through the drive through
- Dealing with any customer complaints to ensure nothing escalated within the store
Chiropractic assistant
Messengers Chiropractic
- Responsible for security and opening of office
- Client reminders
- Scheduling of clients
- Banking of weekly takings
- Cash management
- Medical insurance submissions
- Workers compensation submissions
- Remedial massage for clients
- Ongoing mentoring by the Chiroprator to ensure remedial massage techniques were up to date and accurate
Massage Therapist
Self-employeed
East Perth WA
01.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
Education
Certificate III - Civil Construction Plant Operator
Training Alliance
Tamala Park Clarkson WA05.2024
Real Eastate Sales Registration -
01.2013
Cert III aged Care -
01.2011
Diploma of remedial massage - Health And Fitness
Central Tafe
Mt Lawley WA01.2007
Rossmoyne Senior High
Rossmoyne Western Australia 01.2005
Skills
- Strong computer skills within the microsoft suite and also some stand alone programs used agmonst the real estate industry
- Well developed interpersonal and communication skills
- A quick learner
- Good time management and organisational skills
- Self motivated
- Strong Mentoring Skill Set
- Excellent problem solving skills
- Sound work ethic
- Common sense approach with the ability to use initiative and to think outside the box
- A good team player with the ability to work autonomously
- Reliable, loyal and committed
- Conscientious and calm in a crisis
- Good leadership and decision making skills
- Extensive background in training and developing experience
- Time Management
- Customer Service
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- Work Planning and Prioritization
- Oral communication
- Flexible Schedule
- Data Entry
- Customer service orientation
Health
Excellent/Non smoker
Personal Information
- Date of Birth: 06/18/88
- Nationality: Afician/Australian Citizen
Hobbies and Interests
Reading, babysitting for friends and family,
Swimming at the beach
Fishing
Drivers License
Class C
Training
- 2009, Diploma of remedial massage, Central Tafe
- 2011, Cert III aged Care
- 2013, Real Eastate Sales Registration
Volunteer Experience
caring for elderly friends cleaning laundry and being a friendly listener and companionship.
References
Will be provided on request
Brett Illingworth
Civil construction Lecturer
0421299841
Brian Leaver
brilea72@hotmail.com
0407947054
Timeline
Massage Therapist
Self-employeed
01.2022 - Current
Property Associate
Minic Property Group
Assistant in Nursing, Surveillance
Flex Health Group
Cocklebiddy Roadhouse
Sales Cadet
My Place Real Estate
Sales Assistant
We staff
Cashier/Kitchen Hand
BP Service Station Kewdale
Cashier/ Customer Service
KFC Riverton
Chiropractic assistant
Messengers Chiropractic
Certificate III - Civil Construction Plant Operator
Training Alliance
Real Eastate Sales Registration -
Cert III aged Care -
Diploma of remedial massage - Health And Fitness
Central Tafe
Rossmoyne Senior High