Sofia Nikolovska
Sydney,NSW
Summary
Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Hairstylist- Itz All About Hair
Full Time Employee
11.2021 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
Hairstylist Work Experience- Hair House Warehouse
Employee
06.2021 - 06.2021
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hair Salon Assistant- La Allure
Voulenteer
01.2021 - 02.2021
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
Education
Commerce, Law, Child Studies, Food Tech,
Gymea Tech High School
Gymea, NSW12.2021
Skills
- Schedule Management
- Cosmetology
- Customer Consultation
- Hair maintenance expert
- Relationship building and management
- Customer Education
- Outstanding client retention
- Appointment Coordination
- Trend expert
- Customer Buying Habits
- Appointment Scheduling
- Continuing education
- Endurance
- Highly motivated self-starter
- Quick Learner
- Strong leader
- Client consultation
- Detail-orientated
- Staff Management
- Decision-Making
- Adaptable to Changing Client Needs
- Supply Ordering and Management
- Creativity and Originality
- Workspace Organization
- Cash Register Operation
- Relationship Building
- Team Collaboration
- Reliability
- Organizational Skills
- Analytical Skills
Languages
Macedonian
Professional Working
Availability
Monday to Friday
Timeline
Hairstylist- Itz All About Hair
Full Time Employee
11.2021 - Current
Hairstylist Work Experience- Hair House Warehouse
Employee
06.2021 - 06.2021
Hair Salon Assistant- La Allure
Voulenteer
01.2021 - 02.2021
Commerce, Law, Child Studies, Food Tech,
Gymea Tech High School
Similar Profiles
Wakana KawamataWakana Kawamata
Tokyo News Service,Ltd. at Full-time EmployeeTokyo News Service,Ltd. at Full-time Employee
Gopala KrishnanGopala Krishnan
Digital Marketer Senior Associate at Full time employeeDigital Marketer Senior Associate at Full time employee
Faisal Ansari M.D.Faisal Ansari M.D.
Emergency Medicine Physician at IES - Full Time EmployeeEmergency Medicine Physician at IES - Full Time Employee
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology
Tom RooneyTom Rooney
Data Analyst Intern at CoreDataData Analyst Intern at CoreData