Sofia San Martin
Kooralbyn,QLD
Summary
Visionary, results-driven professional equipped with a Bachelor degree and a Masters degree and nine years of verifiable success in the areas of business, financial performance, strategic planning, marketing, and multi-unit operations management. High attention to detail in both work and presentation with focus on continuous development. Strong ability to utilise a widerange of transferable skills and knowledge to consistently exceed expectations and build relationships. Dedicated to driving and improving operational excellence by successfully multitasking and prioritising workload to deliver consistent results in very fast paced environments.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Custom Fleet
01.2018 - Current
- Build and strengthened long-lasting client relationships based on proactive operational support, customer service and coordinating transactional queries for an extensive portfolio of clients.
- Anticipating client needs and providing effective problem solving along with identifying opportunities for growth within an existing portfolio.
- Assisting the Relationship Manager in generating growth, retention opportunities and delivering great service.
- Providing account support and guidance to an assigned team of Account Managers and Associates to drive achievement of customer retention and penetration goals.
- Complete accountability for all people related activities including but not limited to recruitment, induction, onboarding, mentoring, development, engagement, and retention of the Account Management team.
- Managing the team to drive exceptional customer service to our customers and proactively leverage all opportunities to identify and grow the existing portfolios.
- Driving a culture of learning and best practice knowledge sharing across all internal teams.
- Identified potential areas of improvement within existing processes or procedures.
- Ensured compliance with all applicable laws and regulations related to business activities.
- Participated in conferences and networking events to build professional relationships.
- Actively drive a culture of metrics, early escalation and intervention where there is risk of customer dissatisfaction in our process and be accountable to resolve with a long-term view.
Lead Contracts Coordinator
Coronis Real Estate
Toowong, QLD
01.2016 - 01.2018
- Adhered to legal and contractual requirements for complaint contract processes.
- Addressed contract disputes and provided advise and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Develop network of attorneys, mortgage lenders, and contractors to whom clients may be referred.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Maintained up-to-date knowledge of relevant laws, regulations, standards, procedures, and best practices related to contracting processes.
Executive Business Administrator
Coronis Real Estate
Toowong, QLD
01.2014 - 01.2016
- Monitored executive and site schedules to coordinate meetings an corporate events.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Oversaw HR training, coaching, mentoring and staff retention.
- Complete forms in accordance with company procedures. Supervise other clerical staff and provide training and orientation to new staff.
- Streamlined workflow, operate electronic mail systems and coordinate the flow of information, internally or with other organisations.
- Provided support with budgeting processes to ensure that all financial goals were met.
- Prepared agendas for weekly meetings with executives, managers and staff members as needed.
Education
Masters of Professional Accounting -
Kaplan Business School
Brisbane, QLD01.2015
Bachelor of Business, Major in Business Management - Business Management
Griffith University
Brisbane, QLD07.2014
Skills
- Innovative Problem Solving
- Business Strategies
- Customer Relations
- Staff Management
- Business Development
- Collaboration
- Excellent Interpersonal Communication
- Excellent Customer Service
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Account Manager
Custom Fleet
01.2018 - Current
Lead Contracts Coordinator
Coronis Real Estate
01.2016 - 01.2018
Executive Business Administrator
Coronis Real Estate
01.2014 - 01.2016
Masters of Professional Accounting -
Kaplan Business School
Bachelor of Business, Major in Business Management - Business Management
Griffith University
Similar Profiles
GAYATHRIDEVI BASKARANGAYATHRIDEVI BASKARAN
Operational Accountant at Custom FleetOperational Accountant at Custom Fleet
Timothy G. Caudill Jr.Timothy G. Caudill Jr.
Operations Officer at Fleet Cyber Command/Commander, US Tenth FleetOperations Officer at Fleet Cyber Command/Commander, US Tenth Fleet
SUKHDEV SINGHSUKHDEV SINGH
Driver at OLA FLEET UBER FLEETDriver at OLA FLEET UBER FLEET
John UptonJohn Upton
Senior MAil Officer at Australia PostSenior MAil Officer at Australia Post
Randall GreenRandall Green
Fire Fighter, Type 2 at Queensland Fire DepartmentFire Fighter, Type 2 at Queensland Fire Department