Sofia Shoor
Melbourne,VIC
Summary
Dynamic and dedicated professional with experience at Sir Charles Restaurant, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and maintain a clean, organized environment. Skilled in cash handling and safe food practices, consistently delivering high-quality results in fast-paced settings.
Overview
1
1
Certification
Work History
Cafe Worker
Sir Charles Restaurant
04.2025 - 05.2025
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
Receptionist
F8 Cafe
04.2025 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelors Of Arts - Business Management
HMV College
New Delhi 04.2021
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Punctual and reliable
- Safe food handling
Certification
Certificate of Responsible Service of Alcohol (RSA) from registered RTO Liquor Responsible Victoria
Certificate of Responsible Service of Gaming (RSG) from registered RTO victoria
Reference :- Nick Arlapen ( Venue Manager) ALH Group ( Sandbelt Hotel )
Contact- (03) 9555 6899
Shubham Anand ( Sous Chef )
ALH Group ( Sandbelt Hotel )
Contact- 0420 767 786
F8 Cafe : Vijay Thakur ( Head Chef )
Contact-0426 499 832
Timeline
Cafe Worker
Sir Charles Restaurant
04.2025 - 05.2025
Receptionist
F8 Cafe
04.2025 - 05.2025
Bachelors Of Arts - Business Management
HMV College
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